I no longer work for them. I did some phone shops for them some years ago. I was instructed not to ask for the target when I called. They refused to pay me because they said I asked for the target when I called.
This is what I remembered happening. I placed the call and reached the target, but the target asked me to call back later. That I did do, and of course, having already spoken to him, I asked for him the when I called him back. I don't think there was anything in their instructions about what to do if the target asked me to call back so it made sense to me to ask for him by name the second time I called him. I believe this was why they refused to pay me, and they booted me from their list of shoppers. They used this as an excuse to not pay me for a whole bunch of shops and not just this one shop.
I sent them invoices for the unpaid shops, but never heard back from them. As I said, they took me off their list of shoppers. I did not consider losing A Top Shop as my client to be a great loss. After sending them the invoices, I decided it was not even worth my time to pursue payment from them.
"Evolve thyself and lose all hate...." Orphaned Land