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CoRi on line help

March 21, 2013 01:27PM
they really NEED to either get more people or something....35 minutes still trying to get through to somebody....of course times out and I go to the bottom of the pile...
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More Discussions About SteriCycle Mystery Shopping (All Companies)
March 21, 2013 04:54PM
Have you tried calling them? Rachel, who is new to the scheduling department, but has lots of experience is awesome to work with.
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March 21, 2013 05:13PM
I think today (well this morning) something was up. I was never able to get with anyone for online chat this morning. I got kicked off timewise twice and the third time it was up to 12 people waiting and I had to go.

Liz
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March 22, 2013 07:55AM
This is the one thing that bothers me about MSCs in general. They schedule shops that have to be done outside of normal business hours, yet shoppers can't get in touch with anyone in case of some urgent matter that needs to be addressed. I just did a shop where the online form didn't take into account an anomoly that happened during the shop. So I fiiled out the form, with one of the given responses, then emailed the account rep about the anomoly that happened, saying that the form didn't take it into consideration.
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March 23, 2013 09:40PM
sethd85 Wrote:
-------------------------------------------------------
the online form didn't take
> into account an anomoly that happened during the
> shop. So I fiiled out the form, with one of the
> given responses, then emailed the account rep
> about the anomoly that happened, saying that the
> form didn't take it into consideration.


This happens so very, very often with so many, many companies. I'm always torn between being proactive by emailing or calling about these catch-22's within report entry (but there's not often time for these when entering reports at night), entering lengthy explanations within comments boxes (and they don't all have comments boxes), or just entering the closest thing to an applicable answer and letting the editor sort it out.
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March 24, 2013 04:04AM
elcarev68 Wrote:
>
> This happens so very, very often with so many,
> many companies. I'm always torn between being
> proactive by emailing or calling about these
> catch-22's within report entry (but there's not
> often time for these when entering reports at
> night), entering lengthy explanations within
> comments boxes (and they don't all have comments
> boxes), or just entering the closest thing to an
> applicable answer and letting the editor sort it
> out.


What I have found is that different MSC's have different policies (and one of them has a policy that changes from time to time). If I don;t know the policy, I answer the question with the response that is closest to it (without going over, of course), then I email the help desk/scheduler/account rep about what I did and alert them to it so tha they can fix it on their end.
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March 24, 2013 04:30PM
I've done that once or twice.

I wish they would ALL have a 1000 character text box at the end: Did anything unusual happen that you feel needs explanation?

But I suppose the editors wouldn't appreciate having to read a lot of extraneous information that WE think is important but they don't have a contractual obligation to tell the client about it.

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
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