The reason that some shoppers may not have heard from them is that they do almost exclusively video shops, plus a few written competitor shops. In addition to new homes, they also do a lot of video apartment shops. A huge part of their business is in Texas, but I have shopped for them from Florida to New england. They have been around for a long time and pay like clock work. The company principals are active in everyday interactions with shoppers. Shopper support is excellent, as it must be in video work. They are active members of VSN (The Video Shopping Network) and support the Undercover Essentials workshops.
I think that their video shoppers may get first chance at the written shops, as they are very loyal to their established shopper.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.