I did 9 shops for Ellis this year, each for $30-35. All of these were relatively positive reviews, a couple very positive, and all was well with Ellis. But then I visited a poorly maintained and poorly managed apartment with an agent who could have cared less about renting their units. My report reflected these conditions.
Surprise... Ellis refused to pay, stating that "I failed to give the agent an opportunity to close." When I disputed this and provided proof that the agent was given objections and failed to even try to overcome them or close in any way, the management then responded that this wasn't the real reason.... the real reason was that the client refused to pay them because my report was "negative". A manager told me I wasn't supposed to give "opinions" of the conditions of the apartment complex, yet many questions in the long report ask about the conditions of the lobby, exterior, landscaping, environment, etc.
And those aren't opinions? Good lord!
So they simply lied initially, and ultimately refused to pay me because I reported exactly what I observed, as I believed was my assignment.
I had already been considering dropping them for reasons many have cited here, mainly the long, redundant and tedious reports but after failing to even consider my complaints about their original dishonest rejection, I would suggest being very careful in working with a company like Ellis which would treat its shoppers like this.
Any other groups doing apartments? I'd like to do them, just not for Ellis.