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I love Informa! . You know what I find helps with the bonus angle. (Their huge operation). Right when you assign yourself check and make sure right on the assignment (MAKES SURE) the bonus is ACTUALLY on it. If it is not email the assigned person right then and tell them you cannot do the report until the assignment reflects the agreed upon bonus.
They have always paid - think about they are huge, I think it is just an error, (paper chase kind of thing) how would payroll know unless it is clearly on each assignment.
AND I have found more often than not it does not state the bonus - you just need to have them go in while shop is fresh in their system (and the person managing the account knows they gave a bunus- just did not go in and enter it) and add it to it!
Never had a problem with bonus again after I realized what was happening!