The published guidelines sent to me did not specify and were sent after I confirmed with the scheduler that it was ok to use my phone. I have stated repeatedly that the guidelines only instructions relate to the date and time stamp. I complied with that.

The scheduler did reply to the email discussing my cell phone use.


MDavisnowell Wrote:
-------------------------------------------------------
> Yes, if the published guidelines said you could
> use a cell phone they should pay for this shop, or
> if specific instructions were emailed from the
> company to the shopper that said you could use a
> cell phone they should pay for this shop. The
> shopper had reservations about this from the
> beginning, or would never have emailed the company
> confirming the cell phone as stated. Apparently
> the company did not reply and the shopper has no
> written authorization to use the cell phone. What
> is needed here is correspondence from the company
> to the shopper, not from the shopper to the
> company. Failing to get a written response from
> the company authorizing the cell phone, the
> shopper should have backed off. Hindsight is
> always clear. This cannot be resolved to the
> shopper's satisfaction and the best that can be
> expected is that the shopper can put this behind
> and move on.

SecretAgentMom Wrote:
-------------------------------------------------------
> Karen IL Wrote:
> --------------------------------------------------
> -----
> > You know....the OP's writing style seems VERY
> > familiar to me, especially when he is snapping
> > back at other posters....I wish I could
> remember
> > who else the writing style reminds me of....
>
>
> Could it be...Cheryljane or txmedia???


Yeah..I didn't think it was one of those two/one, but it does seem familiar to me...

I chucked up my loss to experience, I should have asked question's first. I was called to do a dealership oil change. The bonus was nice. I immediately accepted on the telephone.

Needless to say, since the time that I registered with them, I had not updated the mileage on my vehicle. Never even thought of it.

During this shop, I saw the vehicle go UP onto the rack's. I specifically told the agent not to touch any other place and do not give it the 21 Point inspection. It was my husband's truck and he's pretty fussy.

No problem, please go have a seat in the waiting area, which I did. I began to pace and went back outside, looking for the truck. It was on the rack. It was then that I saw them take the back wheel off; I immediately phoned the MSP. I had a clear understanding when I finished the call. By that time, the truck was back down on the ground and the mechanic brought it to the waiting area.

I interrogated him. WHO gave you permission to put the truck on the rack? He told me it was in the instruction's and showed me the paper.

I was not a happy camper when I began to pull out of the dealership's lot. And then, I heard what sounded like a freight train, coming from under his truck. I scared me half to death. I immediately went back into the pick up area and I began to rant. The mechanic showed up, along with salesmen and the manager. They did not say a peep.

I asked the mechanic, "what did you do to his truck?" He said, it sounded like the wheel wasn't put on properly. It wasn't. I allowed him to take the truck back and fix it, which he did.

I left there, praying to God that I would make it the 30 mile's home.

Yep, I didn't get paid for the shop because the truck was, 'over mileage'.

My fault, I should have checked the criteria.

Was the maximum mileage specified in the guidelines?

They have been for the oil change shops I've seen. There's a range of years and range of mileage.