Happy Saturday everyone!
I'm a new MS. I've successfully completed 3 shops to date (thanks to the wonderful information in this forum) and decided to broaden my shop experiences, so I signed up for Informa. I was instantly accepted and gained access to the search engine to find shops in my area as well as my parents' (I'll be visiting them next week). I have read the Platform Scenarios & Platform Questionnaire for each shop and I am comfortable with completing the shops as instructed.
I accepted 3 shops, each for separate days and tried to accept an additional shop for the same day as another since it's on my way home from my parents. I received the following message, "Sorry, you cannot accept this visit because you may have only 2 of these types: Lending Rep Inquiry about Mortgage, PR Inquiry about Checking Accounts Please read the Visit's instructions for more information." I read each Visit's instructions and there is no mention of only being able to do two specific types of shops. In fact, for all but one of the Visits, the only information in the instructions section is, "Please review the questionnaire and scenario in detail prior to conducting your shop.". The one Visit that has additional information in the instructions section just said that I did not need to have an account with the bank.
Does Informa have guidelines or rules for Mystery Shoppers? I cannot find anything. The website is very simple and the only information I can view are the shops I self assigned, my personal info and links to: edit my profile information and visit related information. One of the shops is on Monday. I don't want to have a shop rejected because I broke a rule I was not aware of.
Thanks!