OK, first-we are told when the shops are going to happen, so it's really not a mystery is it? Management is so desperate just to make numbers that they are willing to do anything in order to just get the 100% shop.
Second- all we have to do is to register as a mystery shopper and we can see when and where the shops are going to take place.
Third-they are not at all interested in customer service, only in making the numbers however that is possible. Remember, the Postal Service is one of the few major employers in the country that does not have any major requirements to become a supervisor, only the desire not to do any meaningful work anymore. All supervisors do is read email and issue discipline.
Fourth- the Postal Service's loss of money is directly attributable to Congress. They take $5.5 BILLION dollars away from us each year. How do you run a business that way? Maybe by eliminating useless money wasters like the mystery shop program.
Fifth-I'm sure management would be interested to know that mystery shoppers are mailing to fake addresses. In other words they are paying you to have us double work the mail. This is not something they would be happy with, believe me.
Sixth-we know that some people turn in bogus mystery shops. Details that they give are not consistent with facts. You people do realize that you are on video when you are in the PO don't you? We have been pushing them to add audio also, so we can back up our objections with reality.
I have been doing my job for three decades, have dozens of letters in my file from customers giving praise and thanks. I am close enough to retirement not to worry about the Postal Service going under, although it occurs to me that you should be, as they are your cash cow. They will never eliminate a program that they can use to intimidate employees, but they may change it to make it unappealing for you to do.