I'm currently having a bit of an issue with the company.
I got an email on September 6th, saying that shopper checks were mailed September 6th. When mine hadn't show up by the 13th, I emailed to let them know. They emailed back on the 16th, confirming that the checks had indeed been mailed on the 6th, and confirming my mailing address, which they had correct. They also said they'd forward my concern to the accounting department, and let them know to watch for a returned check.
I hadn't received a check or heard anything further from them by the 24th, so I emailed to let them know I was still waiting, and wondering what happens now? I never heard back, and emailed them a similar message October 3rd. Still waiting to see if I will get a reply.
I haven't had a payment issue with them before, and the scheduler for the last project I did (that this payment was for) was very nice to me when the client questioned my report. She contacted me by phone, we went over all the facts, she believed me and said she would 'take care of things'. Which apparently she did, since I was to be paid. I appreciated the time she took, and how she carefully went over all the facts in a neutral manner without accusing me of anything, and when it was obvious I was absolutely telling the truth (based on some specific and verifiable details) she took my side. She was very pleasant and conversational during the phone call.
I believe that they did mail the checks as said, but apparently mine was lost somewhere along the way... maybe on the way to the mailbox on their end, maybe at a post office somewhere along the way, maybe in a mail truck (I've seen stories about this actually happening over the years!), maybe stolen from my mail box. Whatever happened, I don't have my check. It's not a large amount of money... but I earned it, I need it, and I want it.
Maybe I should call them instead of emailing?
Practitioner of the Nerdly Arts.