I can't speak to the Backup status date selection process - never done one as a backup. I agree that the system overall seems to be getting glitchier again, and that some of the new reps are still on the steeper portion of the learning curve, but they have tended to offer more details to explain the peculiarities of the system than I ever learned before.
Had eleven shops on hold for several weeks. 9 were resolved over the weekend, two requiring a resending of photos. One is still sitting there.
Out of three phone calls placed to them in the past month, two were resolved in one try, the third after calling a second time. 800-977-8943
Two weeks ago I did my 1000th shop for them, with 22 more done since then. My direct deposit this week from Cori will be $437.05, about 12% of that being reimbursement.
I'll grit my teeth and endure the glitchiness, will patiently teach and learn from their editors and schedulers, and will gut it out waiting on the sometimes stalled shop-approval process for just half that weekly deposit (which would be an average week for me with them.)