The piece you are leaving out of your comments is that you might have responded back to me within 11 minutes, but no one fixed the problem for several months. The first ticket also stated that you could not see that my shop was missing $3 on each of two shops, and this happened two months in a row. You closed the ticket telling me you could not even see the problem, when I logged on and could clearly see the deductions, which were made for no reason, and you admitted it was incorrect and I should not have been deducted.
The second time I submitted a ticket, the same thing happened where I was told the issue was corrected and the ticket was closed. When I got my checks, they were missing the money that you said you had corrected via the prior two tickets submitted. The third time I contacted the company was when you spoke to me and informed me that your former employee was at fault for not doing things correctly and that they system was not working. You also admitted that the tickets were closed before they were corrected properly and that I had submitted several tickets for the same issue. You were finally able to fix it after several months and more tickets and phone calls. So sure you might have closed my ticket within 11 minutes, but unfortunatley it took several more efforts and months to fix the actual problem. Just wanted to include that since you neglected to mention the whole story there. Thanks!
Sentry Marketing Wrote:
-------------------------------------------------------
> I don't think it is childish to ask that shoppers
> communicate with our company in a professional
> manner. The vast majority of shoppers who
> interact with our company do so in an appropriate
> manner. This incudes the shopper surveys that we
> send out 2 -3 times per year. We’ve received
> an average of 2,500 responses to the last three
> shopper surveys that we’ve sent out. The
> vast majority of shoppers who responded managed to
> do so in a professional manner, even when
> criticizing our company.
>
> Edited to add:
>
> I had the chance to review the requests for
> assistance you submitted to us via our support
> ticketing system. All three were responded to
> within an hour of submission. You thank us for
> our "prompt response" on the first ticket. The
> notes on the second ticket, which was assigned to
> me, state "Corrected per phone call". The third
> ticket documents a response to your inquiry 11
> minutes after the ticket was submitted.
>
> I don't believe that our responses to your
> inquiries are indicative of an organization that
> lacks respects for their shoppers.
>
>
>
>
> linzlay625 Wrote:
> --------------------------------------------------
> -----
> > Sentry Marketing Wrote:
> >
> --------------------------------------------------
>
> > -----
> > > linzlay
> > >
> > > We decided against reactivating your account
> > > after you told our team member that our
> company
> > > was "unethical" and “shady”. Deactivating
> > your
> > > account was not "retaliation", it was just
> > > business. Your excessive negative comments
> > about
> > > our company brought your ability to be
> > objective
> > > into question. As a shopper, it is your
> > > prerogative to accept shops for a company or
> > not
> > > to do business with them. As a mystery
> > shopping
> > > company, we have the same prerogative.
> > >
>
> > > have with any of our shoppers.
> > >