I have used Kinesis recently but I probably will not use them again and this is only for the simple fact the shopper login page is not user friendly. Other mystery shop companies have a real database that one can get useful information regarding payment, when disbursements occur, shop opportunities, how to contact someone, anyone. Kinesis has nothing; you get redirected back to the same useless page of information. You do not hear from the company after submitting the shop, the only communication is when the shop is rated and then silence. It seems very one-sided; just my opinion.