Sentry Marketing - payment problems?

I did massage shop for Sentry marketing . When I went to enter the shop on Prophet, the shop was not there. I emailed the scheduler immediately and she told me that she would talk to I.T. to get it restored. Meanwhile she asked me to email her the receipt so I would not miss reimbursement. I never heard back from her. When I opened a payment ticket, they told me that since the shop was not entered, I would not get reimbursed and that the employee who I had dealt with was no longer with the company !! After reading all the horror stories of dealing with Sentry, I am very afraid that I may not get back that money. What recourse do I have to pursue this, isn't there some business bureau, consumer agency or state agency I can forward my complaint to ?

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HAHAHAHAHAHAHAHAHHAHAHAHA

:pops popcorn:
:waits for entertainment:

There are reasons that a body stays in motion
At the moment only demons come to mind

How long of a time span was it between the shop, the opening of the payment ticket, and the response that the employee in question was no longer with the company?

Was this an independent scheduler or someone who actually worked for Sentry exclusively? (I'm not intimately familiar with this company, having only shopped for them once or maybe twice about two years ago.)

alot_luckiness Wrote:
---------------------------------- What recourse
> do I have to pursue this, isn't there some
> business bureau, consumer agency or state agency I
> can forward my complaint to ?

Hello Lucki. My understanding is that you didn't enter a report. That's not a criticism, I'm just clarifying my understanding. It sounds like communication broke down for sure and since the report was never finalized, I don't have any ideas on what can be done now. Obviously Sentry didn't send the report to the client because they didn't have one to send them.
I believe the scheduler at Sentry (or wherever) had a responsibility to follow up on this, but I hope when you didn't hear back from the scheduler that you followed up with the company right away. If you waited until time you should have received payment to file the ticket, that would make the problem really sticky. Best of luck with this, I hope it works out well for you, but remember sometimes we miss out on deals like this. I'm super careful not to spend any money on a shop I might seriously miss if I didn't get it back.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.

I have worked for Sentry. While I felt their pay was a bit low I was paid on time. I hope you get this resolved. I try to avoid reimbursement shops. I find them too risky.

Edited 1 time(s). Last edit at 11/02/2013 05:08PM by Goofy.

alot_luckiness Wrote:
-------------------------------------------------------
> I did massage shop for Sentry marketing . When I
> went to enter the shop on Prophet, the shop was
> not there. I emailed the scheduler immediately and
> she told me that she would talk to I.T. to get it
> restored. Meanwhile she asked me to email her the
> receipt so I would not miss reimbursement. I never
> heard back from her. When I opened a payment
> ticket, they told me that since the shop was not
> entered, I would not get reimbursed and that the
> employee who I had dealt with was no longer with
> the company !! After reading all the horror
> stories of dealing with Sentry, I am very afraid
> that I may not get back that money. What recourse
> do I have to pursue this, isn't there some
> business bureau, consumer agency or state agency I
> can forward my complaint to ?

LOL, alot, does your name possibly rhyme with Rave?

(heart)

I intend to live forever. So far, so good.

MDavisnowell, I agree with you, that it sounds like the OP did not turn in a report. I do those massage shops and have not run into a glitch.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

Surprisingly no response from msc so far!

I wonder if luckiness can log into his/her account anymore?

Also, it seems like a failure on both parts to me, they should have gotten the problem fixed and the OP should have followed up to ensure the report got entered instead of just thinking, oh, they have my receipt, who cares about the report part.

There are reasons that a body stays in motion
At the moment only demons come to mind

We still don't know if she waited or if she communicating or attempting to communicate with the scheduler immediately and ongoing. We probably will never know since she immediately left after the post. Her previous two posts were two years ago.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

alot, you did the on site, and then ran into a glitch with the MSC which prevented you from entering your report. You state that you "immediately" communicated with the scheduler, and followed her directive. Good job. However, the scheduler did not restore the assignment to your account, even though she advised you that she would. You waited, yet were never able to enter the report because it was not sent back to you. Do I understand correctly?

If so, I would pursue it. I would escalate your issue to the next level. Forward the emails that you and the scheduler exchanged. It makes no difference if the scheduler is no longer there. Shoppers do have a responsibility of seeing their assignment to conclusion, and the MSC has a responsibility of insuring no hitch or glitch stands in the way of that. The scheduler not being there any more speaks loudly. Just my observation.

So y'all think this was a legitimate post? I don't.

(heart)

I intend to live forever. So far, so good.

I don't see any reason for it not to be.

There are reasons that a body stays in motion
At the moment only demons come to mind

I don't see any reason not to believe the OP about a disappearing shop when the same thing has happened to me a couple of times with other MSCs. It seems like the wrong shop date was put in and the computer pulled the shop. For mine they were restored, reports were entered and it was all good. I have also been on the receiving end of non-responsive schedulers.

I haven't, but I'll take your word that it's plausible.

(heart)

I intend to live forever. So far, so good.

HAHAHAHAHAHAHAHAHA!

I got disabled again.

ROFLMAO

I took a screenshot this time. I wonder what his excuse will be.

There are reasons that a body stays in motion
At the moment only demons come to mind

maybe its the gremlins playing with you.

bgriffin Wrote:
-------------------------------------------------------
> HAHAHAHAHAHAHAHAHA!
>
> I got disabled again.
>
> ROFLMAO
>
> I took a screenshot this time. I wonder what his
> excuse will be.

HA. The last time I mentioned his company on here the same thing happened. That was his excuse last time. Now it happens again? Really?

There are reasons that a body stays in motion
At the moment only demons come to mind

Interesting coincidences take place here when we post things about King Dave's company,

Her Serene Majesty, Cettie - Goat Queen of Zoltar, Sublime Empress of Her Caprine Domain

i think we are seeing a new dave, one that controls his knee jerk reaction to post on the site

I'm guessing that OP won't be getting paid since there was no report entered.
Not even sure if it's a real post, but I'd be calling and emailing until it got fixed. Too late now for sure.

Hi everyone !!

This is a real post. I was still pursuing this with Sentry and hoping for a happy ending, that is why I did not post any updates.
Anyway Sentry "escalated" my issue to the president. Some guy named Dave. First he asked me to forward all communication with the said scheduler, which I did. Then he said that since he sees no record of any ticket entered to report Prophet issues and that since the scheduler is no longer with them, there is nothing he can do about it. He said that he was not sure why the scheduler did not advise me to enter a trouble ticket. Even though it says clearly in her email to me that she was pursuing my issue as well as another shop that had the same problem with I.T. He apologized and closed the ticket !

I honestly feel like I was robbed ! I drove out of town for that overpriced massage ! I do not have the kind of income to splurge on massages. ! Please someone give me ideas about pursuing this further.

Hello, alot, if a report was never entered, you may be out of luck on this one. The scheduler asked for a copy of the receipt but just said she would handle it and did not seen anxious to get your report? Am I understanding correctly? I am assuming since you have been registered on the forum for awhile that you are a relatively experienced mystery shopper. Knowing you do not get paid without submitting a report, did that not seem odd to you? MSCs are always in a hurry to get the report.

I would have been calling and emailing daily, if not hourly, at least after the first day. How much time has passed between the time you did the shop and your inquiry to Sentry (when they told you the scheduler no longer worked there)? Without a report, the shop could not/cannot be submitted to the client, and client can't be billed. Could you still write an accurate and detailed report and answer questions on the report? How long has it been since you did the shop? I would need to know more details about the situation and timeline to determine if I would pursue it or not.

Edited 1 time(s). Last edit at 11/05/2013 01:55PM by AustinMom.

Since no report was submitted on the shop, there can't be any reasonable expectation of payment now. Best to let this one go, the odds are way against you.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.

If the OP made timely efforts to resolve the issue, and right now the big question is whether they were timely, why should she let it go and be out the reimbursement? I get it that there was no report to submit to the client so Sentry will not be reimbursed, but how would that be the shopper's problem? We always preach to shoppers about taking responsibility and taking the loss when they make a mistake. IMHO, MSCs should be held to the same standard.

It doesn't sound timely. It sounds like the scheduler said she'd look into it, and didn't. I agree the scheduler is at fault. I believe the shopper made an error in relying on the scheduler when the scheduler didn't get back to the shopper. I don't mean to criticize the shopper, but we have to realize we can't depend on someone else to look out for us. When there was no followup from the scheduler requesting a report and no opportunity made available to make a report, that was a major red flag the scheduler had not done her job. Taking up the issue then rather than waiting might (notice I said might) have resulted in a different outcome. I'm not saying the shopper isn't entitled to some compensation here under the circumstances as we understand them. I'm saying I don't think its likely there will be any compensation, and any further effort might not be worth the time and hassle. Will it pay better to give this more time and continue to work on it, or will it pay better to book other work and bring in some current income during that same amount of time? It's not a question of right and wrong. It's a question of the best thing to do now that Humpty's off the wall.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.

Thank you all for your comments. I have decided that this wrong is worth the time and effort to address. Now I am looking for the best avenues to pursue this because Sentry has refused to take responsibility and resorted to blaming a scheduler who no longer works for them. So if you know which avenues will yield any results for me, please let me know.

Thanks

the fact that Dave has not responded here makes this
post suspicous

= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody

errr,
Techman,
If we allow Dave to delegitimize a post just by not showing up to contest it, we give him a heck of a lot of credibility that he has done little to earn. If you have some other reason for doubting the poster, fine. But Dave's silence should not be the deciding factor IMHO!

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

OK Dave. I find it unusual that you have not responded to this. How about posting and clearing this up?

Shopping Bama and parts of Georgia.
I'm still learning 24/7.

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