I used to shop for this company and about 5 years ago they were wonderful.
Not so much today. Their scenarios are outdated. What used to take a day or
two to reach a specific target can take upwards of a week. This makes it
difficult and costly to rearrange your schedule to accomodate Ellis.
The instructions are lacking and your right it takes too long to get a hold of someone.
Their online system has all these little links- contact us- click for help yadda yadda.
When I kept clicking them with no response I got a condescending reply about sending
too many emails.
Aside from that it bothered me that the client is not getting an accurate sense of what is going on
with the shops. I had one target refuse to show and put me off. Back in the good old days this
information would be reported to the management company and you were paid a partial for the call.
Seems to me the management company who is paying should know they have an agent that doesn't want to show. Or an agent that doesn't keep their appointments. Isn't that their job that they are being paid to do? Isn't this what the management company wants to know? How can they get an accurate measurement of whats going on when Ellis is giving them only a piece of the picture? They deep six
the negative report , it disappears from your list and they mark it incomplete shop. I guess its easier for them to blame the shopper for incomplete assignment and keep trying to reassign it.
So long story short return your equipment. Ignore their threats. Send the $ 95.00 bill back to them.
Shopping is a 2 way street. We are held accountable and they should be to.
Edited 1 time(s). Last edit at 01/19/2014 05:10PM by busybme.