@ jpgilham ~ They have improved on their payment schedule and there are a couple of threads on the forum if you do a search for the past year, maybe even a bit longer.
@ OP ~ Their schedulers are very understanding and if the web site down, there is not anything you can do about it. Many of the MSCs have closed early today (NYE) and will be closed tomorrow for the holiday. Take a screen shot of the error message just as backup. And send your scheduler an e-mail now so you have written proof that you tried to contact someone about the problem. Save your outgoing e-mail and/or print a hard copy. Again, their schedulers are cool but I think it is good business advice to keep a written record when it comes tomajor and minor issues.
Happy New Year, everyone!
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“I'm the one that's got to die when it's time for me to die, so let me live my life the way I want to.”
~ Jimi Hendrix
“The fear of death follows from the fear of life. A man who lives fully is prepared to die at any time.” ~ Mark Twain
“To the well-organized mind, death is but the next great adventure.” ~ J.K. Rowling, Harry Potter and the Sorcerer's Stone