I've only done one shop for them, and have another coming up, same type of facility. I really, really like the people there! They're very responsive, and when I ran into something I thought would be a problem, they helped me out immensely. I wouldn't do a shop for them at a venue I wouldn't ordinarily go, but if they have a shop for an entertainment facility you'd go to anyway, or would if you were getting reimbursed, I'd do it. The report for the shop I did (bowling) wasn't as involved as some of the others probably are, i.e., an amusement park. I didn't find the report hard at all, just very detailed. And it didn't take 3 to 4 hours. This report takes about 1 1/2 to 2 hours, probably quicker if you don't run into any issues while doing it (which I did). If you like to write (and I do--LOL!), the short narratives aren't a big deal, and someone who isn't as anal about writing as I am would probably get through it faster than I did.
If you're a new shopper, I don't think I'd want to do one of these right off the bat--you do need the kind of selective observation skills that tend to become second nature. My husband, who's used to going with me on shops, is great about helping me with observations and names. I highly recommend enlisting your family's help!
Once in awhile, they have some "walk-around" shops that require several interactions and photos, but no purchases, so the pay is really "pay" and not reimbursement. I think they may factor in parking fees in these shops, too, so there is extra $$ left over after paying those. I didn't do one of those this past year, but am going to try and do one when they start offering them again.
Their editors are fast and fair, and their "grading" and feedback system is terrific. And I got paid when they say they pay (though I can't remember what their timeframe is).
I wish they had more shops, and more of a variety near me, because I love working with them! There is only one other company I shop for that has such helpful and responsive folks. But there just aren't enough shops around here at places I want or need to go....
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.