Has anyone shopped for this company? I use to love working for this company until they started hiring schedulers in the Philippines. It's soo frustrating working with them. Because they are basically reading from a script. And when you ask a question the will re-read the script.

I am sorry, but there are MANY people who would be willing to work from home.

They keep calling me, and I keep telling them no thank you.

Any thoughts or opinions on this?

I do not work for them. I log in, and when I click check for shops outside my area, no matter what state I choose, 20-40 cities will show up, but I click them all and it says I'm not eligible for any shops in these areas. I know they have shops, otherwise the cities would be listed, so apparently they don't want me to do their shops, so I don't work for them.

They are a good company to work with. They do call a lot to remind you of the shops you have to do. I am doing 2 shops for them tomorrow. I guess I will get a call from them!

I find them very easy to work with. Pay promptly.

I just did my very first shop for them yesterday. It was a $15 bank phone call, which I consider pretty good pay for a phone call. The problem I encountered is that their website wouldn't let me submit the report. It kept highlighting 8 fields that said needed to be corrected. They were all drop-down boxes with only 2-3 selections. I tried clicking them all and it just kept highlighting. I called the support number and a little gal answered the phone and I could barely understand her. She talked very fast and I had to keep asking her to repeat herself.

In the end, she said she had to escalate it to IT, and they would submit it from their end. I just checked and it does show completed so I guess they took care of it. I would do these phone calls all day long, as they are short and easy. I am somewhat concerned that this might be an ongoing issue. I am going to assign another one and see what happens the second time.

Just got a call from them today and once again you could not understand them with their bad connection. I use to work for them along time ago and it was great although they take forever to pay. I think that we all should make a complaint to the owner about this because I will not work with them but once a year.

I was called yesterday and the person on the other end spoke so fast with the accent, I kept telling her I could not understand what she was saying. So she said, "Okay, I'll speak slowly." It took forever as she read the description and did not answer my questions to my satisfaction. Finally, I supervisor came on the line. Accent was easier to understand, but still not good. After placing me on hold for the 4th-5th time, I hung up. I could have done some of their jobs and used to work with them when they had the friendly and very helpful phone personnel, but I get disgusted now when they call and have no patience. They can't answer questions and are not knowledgeable about the shops themselves. They have to go ask someone else. Well at least they have a Prophet site so if I so desire, I can select my own shops without speaking to anyone. I used to enjoy their shops, but boy, have they gone downhill.

I agree. At least MF's philipinno, can be easily understood. But the DSG ones are as bad as gapbuster. Extremely bad Skype connection, and terrible accent.

I have done a few shops for them. They're pretty easy and the pay is good, especially for the shops that don't require you to even leave home. However....

Oh my god, DSG, PLEASE hire English-speaking schedulers! Someone called me yesterday and asked if I had an account at any banks on a long list. Well, I recognized one that he said, and told him I had an account there. He then asked me if I could do a shop, so I asked what type of transaction could be done (just to make sure it's something I'll be able to do). He says, "Let me read you the guidelines." I say, "No, that's okay. I just need to know what type of transaction, that's all." Again he says, "I'll read the guidelines." Obviously he didn't know what I was asking. He then went on to read the entire page of guidelines, with the strongest accent I've ever heard, complete with several other people (likely other schedulers), speaking LOUDLY in the background. I finally just told him I would do it so I could get off the phone. I want the shop offers, but that was just ridiculous.

Also, they always call on the day that I'm scheduled to do a shop to make sure I'm still going to do it. I really don't need to be babysat. If I'm scheduled, I'm going to complete it.

Tlt14 Wrote:
-------------------------------------------------------
> I have done a few shops for them. They're pretty
> easy and the pay is good, especially for the shops
> that don't require you to even leave home.
> However....
>
> Oh my god, DSG, PLEASE hire English-speaking
> schedulers! Someone called me yesterday and asked
> if I had an account at any banks on a long list.
> Well, I recognized one that he said, and told him
> I had an account there. He then asked me if I
> could do a shop, so I asked what type of
> transaction could be done (just to make sure it's
> something I'll be able to do). He says, "Let me
> read you the guidelines." I say, "No, that's okay.
> I just need to know what type of transaction,
> that's all." Again he says, "I'll read the
> guidelines." Obviously he didn't know what I was
> asking. He then went on to read the entire page of
> guidelines, with the strongest accent I've ever
> heard, complete with several other people (likely
> other schedulers), speaking LOUDLY in the
> background. I finally just told him I would do it
> so I could get off the phone. I want the shop
> offers, but that was just ridiculous.
>
> Also, they always call on the day that I'm
> scheduled to do a shop to make sure I'm still
> going to do it. I really don't need to be babysat.
> If I'm scheduled, I'm going to complete it.


I used to work for them before they hired the new staff they had some of the nicest schedulers that I have ever come in contact with. I can't work for them now because it's just frustrating. I haven't deactivated my account because I'm hoping against hope that they will hire some schedulers whose first language is English to work with the shoppers whose first language is English.

I agree. Their staff is so hard to understand. I would prefer that we communicate via email. That way I have a chance to get a grip on what they want.

I had to talk to them twice today. It was pretty ridiculous. I could not hear a thing. I just cancelled the job. They wanted to know why. I told them, "The fee is too low for the amount of work required." So, they cancelled it and offered me a different job. Um, no thanks!

Complete waste of time. Worst outsourcing ever.

I don't even answer the phone any more. I just enjoy my ring tone, hardly anyone calls me (well except for them) so I don't get to here its peppy jingle. If they leave a message that sounds interesting I'll go to the website and see what it is.
I wonder if it is really productive?

I admit, if nothing else is going on, I often do the same thing.

(heart)

I will never answer their calls. They don't call me everyday, but when they do, the will call me 4-6 times. They usually leave some vague, garbled message about a shop available in my area. I have wasted enough time on the phone with them to learn my lesson. I treat them like any other company I have a relationship with. Speak my language or I will not do business with you. Period.

Agreed! How do we reach their HQ people to let them know that we're all talking about these same topics: language barriers, uncooperative website, and slow payments?

AGREED. I've gotten THREE phone calls today, all before 10:30am, to make sure I'm going to do the shop. These people need to calm down. I'm likely to have this be my last shop with DSG for a long time, unless they decide to make some changes to how they operate. I'm with you all 100% on the sentiments and reviews here. It's sad to see them slide like this.