I've done many shops for them at a major telecom firm. I recently had one where the employee was the worst I have encountered. He was supposed to give me a demonstration and if he didn't I had to ask for one. He didn't, I asked, and his total demonstration consisted of changing the channel, then putting it back to where it was, then walking away! He also gave me quite a bit of false information. When I asked him a question he just made up the answers if he didn't know them.
I recently had a batch of 6 of these shops. 5 had good employees. I just received an email that my shop with the bad employee would not be accepted because I "included too much information" and also supposedly did not discuss needing to access the internet a lot at home. That is untrue, they just made that up to reject the shop.
I'm sure the shop was rejected because it was not complimentary enough. I had no idea Service Sleuth would reject shops for that reason. I thought it was only the fast food type companies that did that.
It cost me two bus tokens and quite a bit of time to get to the shop, do the shop, get home, and write the report.
I wouldn't mind if they told me honestly that the client does not like poor reports and I should fluff them. I can do that.
But to blame me and not pay me for the poor service I received is outrageous.