Please, does anyone know a contact number for this company? I apply for a few shops, I did not get them, but are still available on the job board. I sent an email to one scheduler asking about it, she said that my profile needed to be updated. The only missing part was the State picture ID, I updated it, apply for the shops again and same thing happened. I just want to know if there is something else going on, if I need to email any form or what. I really like this company ! Thanks.

I did the same with the same results. This is frustrating. There is not that many questions on the extended profile. No answers when I write the schedulers. I did find the phone number and I am calling Monday.

I have only been mystery shopping a week now but have completed 3 assignments so far. One was with RSG. I had no trouble with the sign up or updating my profile. I am in a micropolital area and don't believe there are many mystery shoppers here. I have gotten every job I have applied for and have another one tomorrow. I am even getting emails from a company I wasn't signed up with. Apply to as many as you can to increase your odds of finding jobs that work for you. Good luck!!!

I get what I apply for almost right away, but then again, I'm in an area where there aren't many shoppers.

Good luck!

Where did you find the number, I have the same issue. I need an answer by noon if I will be assigned the shops but there is NO contact info - not even an email on any of the shops on the board. It even says "contact us if you have questions" then there is no contact info.

I do have some job solicitation emails that I used to reply to Katie.Toney but that seems to be the only option.

Very frustrating.

Contact numbers, including a number for shoppers are on the Mystery Researchers site.

Same issue for me today for the shop due today. Wonder what's going on?

First of all, they never answer their phones and if I remember correctly, the mailbox is always full.

Second, are you trying to apply for their bank shops? (Do NOT mention the actual client since the MSC name has already been mentioned in the thread title.) If yes to bank shops, that particular client has "hand-picked" who they want shopping for them. I happen to be one of the lucky ones but I have no idea how they choose their shoppers. Maybe they will change their policy in their future. They also limit shops to only a 20-mile radius from where you live which is a PITA.

I read that strange email for the 20 mile radius limitation. Then it goes on to say you can do up to 30 shops a month for this assignment! So what happens to all of us "route" shoppers? Bank shops are like the thread that keeps me going while I add other shops along the route.

Even if you lived in the heart of the metropolis, the banks still might be farther out than your 20 mile radius. Many of us Shoppers who live in mountainous or rural farm areas or even suburbs most likely are more than 20 miles out. Why would they limit shops to this radius when certain areas have a limited pool of Shoppers?

Then I guess they make an exception to the rule when they allow a route Shopper to do them. But in the email they make it sound like if you do the shop (even though the system accepted you), it will still be your fault if you know you are beyond 20 mile radius and you will not get paid. Just like accepting one that is not complying with the 60 day rotation rule, yet half the time they do not post whether it is a Reg e, Reg Z or Teller shop in the email or heading of the application form. So even though I can see my shop log, I cannot tell until I hit APPLY which of the 3 flavors it is to check my rotation. I must rely on their system to catch it as the Pending tool also does not give adequately detailed info on date selected or flavor...Regulation E, Z, Teller... Oh well, I guess I am wishing for too much, as usual.

curiousone Wrote:
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> Just like accepting one that is not complying with
> the 60 day rotation rule, yet half the time they
> do not post whether it is a Reg e, Reg Z or Teller
> shop in the email or heading of the application
> form.

I am 95% positive that the rotation is per location, not type of shop. If you have visited a particular branch within 60 days, you can not return. That is pretty easy to keep track of if you are keeping good bookkeeping records.

Shop2LiveinFL Wrote:
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> -----
> I am 95% positive that the rotation is per
> location, not type of shop. If you have visited a
> particular branch within 60 days, you can not
> return.

I too am 95%, maybe even more, positive that the rotation is per location.


That is pretty easy to keep track of if
> you are keeping good bookkeeping records.

I think you can also look at your shop log and see when the last time was that you shopped that location. I don't remember how far back the shop log goes, but it goes at least three months back and that is all you need to check if you have shopped the location in the past 60 days.

I think that curiousone is talking about one of the same concerns I had recently. I was bent on knowing which regulation the shop was for before I applied. I just did not want to ask the same questions to the same staff only two months later. I was sure that I would not be able to pull it off.

After an e-mail exchange that did not answer my question, I almost decide not to take any more of these bank jobs. It just seemed like too much hassle just to get the jobs onto my calendar.

But, I couldn’t just let it get the better of me. I still wanted the easy money. So, I called and talked to a project support person at RSG who was helpful to me in the past.

This is what I came away with:

As long as I don’t apply to the location within 60 days of my last visit, I can do the job.

If I get assigned a type of job that I don’t feel comfortable with, I can e-mail project support and have them remove it from my log. I was assured that they want their shoppers to be comfortable in the jobs they do for RSG.

The hardest point for me was this. For whatever reason, they won’t tell us which type of regulation is being evaluated before it is assigned. So, I just had to accept the fact and adjust my thinking if I want to continue doing these bank jobs.

Thanks for all your input!

It is easy to tell from my shop log if it was shopped in the past 60 days. Thankfully this firm also leaves the pending/accepted list up in the application board for ease of viewing, as well.

Yeah, it doesn't matter to me which regulation I'm doing all that much. So if it relates more to the location and not the type of shop reg for the 60 day rotation then I guess it limits the three scenarios. I've talked to the Scheduler and they said they've gone round with the MSC to try to get them to understand how the 20 mile radius restriction is not feasible for many areas with limited shoppers.

My thought is they could get more mileage out of allowing Shoppers to take same location under 60 days if asking about a different regulation, it is not uncommon for customers to need more info on overdrafts instead of credit cards, etc. But I tend to add more time in my rotations or self-rotate on some ff or casual dining shops that seem to have no rotation rules.

If this is the bank I think it is I have done them well beyond the 20 mile radius. There are only a couple of them within that range and I would think they would want you to NOT shop the ones that close to home. Seems like backward reasoning to me.

>>>>>If yes to bank shops, that particular client has "hand-picked" who they want shopping for them. I happen to be one of the lucky ones but I have no idea how they choose their shoppers. Maybe they will change their policy in their future. They also limit shops to only a 20-mile radius from where you live which is a PITA.<<<<

Per an e-mail that was sent out on September 4, 2014, by the Project Support Specialist (gotta love today's job titles!)...

"9. There is a radius restriction. Per the Client shoppers CANNOT perform a shop that is over a 20 miles radius of your stated address on your Mystery Researchers account. If the client changes this you will be the first notified of this change."

@ Boutique ~ There are two different MSCs performing shops for this client. The shops through Mystery Researchers (RSG) have the 20-mile radius. The shops though the other MSC are a lot more flexible because I perform hard-to-fill routes for them that require an overnight stay.