I want to tell you about a situation with a shop that Kern schedules for Maritz so if you have a similar problem you can arrive at a better outcome than I did. I had one of those shops for April 8 and I did the shop along with six others, all of them with Maritz. On my way home that night, I was struck from the rear by a pickup truck while I was stopped at a traffic light. I hope the young man driving the pickup truck enjoyed his phone call or his day dream to the fullest extent.
After arriving home from the emergency room at approx 1:35 a.m. on April 9, I sent an email to Kern with a scan of the investigating officer’s business card, report number, and the first sheet of my hospital release. In that email, I said that I would not be able to shop the location scheduled for that day, April 9. Here is the text of the email I sent, with the subject line not included because of ICA rules. In the subject line, I listed the shop number, the address, and the scheduled date of the shop (April 9).
To Kern:
I have this shop scheduled for today. I got a call from a scheduler yesterday but it was a really bad connection and I never understood the scheduler's name. I was involved in a traffic accident last night on the way home and spent much of the night in the hospital emergency room. I will not be able to drive today and cannot do this shop. My understanding from the phone conversation was that the shop was needed right away and I was planning to be in __xtown___ today. That's not going to work for me and I don't know how long I'm going to be on medication and unable to drive. I'm attaching scans front and back of the investigating officer's business card (the back shows the report number) and a scan of the top sheet of the emergency room release. Sorry I have to cancel on this shop with you. I have already called Maritz on this. I'm counting on you to let your scheduler know and sort this out for me. Thanks / Mary
As soon as Maritz opened on April 9, I called them about the accident and said I would need some more time to report the shops I had done April 8. They told me to report them when I could.
When I tried to report the April 8 shop scheduled for Maritz by Kern on April 9, I found that it was no longer on my current shops list. I had several of these shops scheduled for later in the month. I first took this up with Maritz, who referred me to Kern. I left a voice mail for a scheduler at Kern, and when he called back he told me all the shops had been removed because I missed the 12 hour window on the April 8 shop and they didn’t know when I would be able to work again. He offered to try to reinstate the shops for the rest of the month, but I told him I didn’t want to do that because I didn’t feel I could work with a company that inflexible in case of accidents. I said I wanted to put it behind us and still be friends but not do business. I may have been a little chippy.
I can think now of several things I could have done which might possibly have worked better, but considering my condition I think I did pretty well. What upset me the most about this is that Kern removed an entire month’s schedule of shops without making any contact with me about it. What’s going on here is that if you’re doing the Kern scheduled shops for Maritz, you’re not working for Maritz, you’re working for Kern. I think this situation could have been handled better on both ends. All of us can always do better thinking with hindsight. Here’s hoping this information might be helpful to some of you if you get into a similar pickle.
By the way, I fine except I’m sore and I hurt and I’m really irritable. Can you tell? XXO / Mary
After arriving home from the emergency room at approx 1:35 a.m. on April 9, I sent an email to Kern with a scan of the investigating officer’s business card, report number, and the first sheet of my hospital release. In that email, I said that I would not be able to shop the location scheduled for that day, April 9. Here is the text of the email I sent, with the subject line not included because of ICA rules. In the subject line, I listed the shop number, the address, and the scheduled date of the shop (April 9).
To Kern:
I have this shop scheduled for today. I got a call from a scheduler yesterday but it was a really bad connection and I never understood the scheduler's name. I was involved in a traffic accident last night on the way home and spent much of the night in the hospital emergency room. I will not be able to drive today and cannot do this shop. My understanding from the phone conversation was that the shop was needed right away and I was planning to be in __xtown___ today. That's not going to work for me and I don't know how long I'm going to be on medication and unable to drive. I'm attaching scans front and back of the investigating officer's business card (the back shows the report number) and a scan of the top sheet of the emergency room release. Sorry I have to cancel on this shop with you. I have already called Maritz on this. I'm counting on you to let your scheduler know and sort this out for me. Thanks / Mary
As soon as Maritz opened on April 9, I called them about the accident and said I would need some more time to report the shops I had done April 8. They told me to report them when I could.
When I tried to report the April 8 shop scheduled for Maritz by Kern on April 9, I found that it was no longer on my current shops list. I had several of these shops scheduled for later in the month. I first took this up with Maritz, who referred me to Kern. I left a voice mail for a scheduler at Kern, and when he called back he told me all the shops had been removed because I missed the 12 hour window on the April 8 shop and they didn’t know when I would be able to work again. He offered to try to reinstate the shops for the rest of the month, but I told him I didn’t want to do that because I didn’t feel I could work with a company that inflexible in case of accidents. I said I wanted to put it behind us and still be friends but not do business. I may have been a little chippy.
I can think now of several things I could have done which might possibly have worked better, but considering my condition I think I did pretty well. What upset me the most about this is that Kern removed an entire month’s schedule of shops without making any contact with me about it. What’s going on here is that if you’re doing the Kern scheduled shops for Maritz, you’re not working for Maritz, you’re working for Kern. I think this situation could have been handled better on both ends. All of us can always do better thinking with hindsight. Here’s hoping this information might be helpful to some of you if you get into a similar pickle.
By the way, I fine except I’m sore and I hurt and I’m really irritable. Can you tell? XXO / Mary
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.