I just received this from our good friends at intellishop. I would love to know why I got a 9 instead of a 10

Your visit of <client> for IntelliShop has been reviewed.

Shop Grade: 9

Comments: Thank you for your report. A score of 9 has been given. Thanks again!

Thanks for using IntelliShop's INSITE system!

Any ideas?



Mod note: PLEASE do not directly link client and MSC. It's in you ICA (Independent Contractor Agreement) and also one of the few rules of our forum. Thank you for being more conscientious in the future!

Like all other I-shop editors, this one is a young twit. I wouldn't worry about some pimple faced little zealot. As long as you get paid, laugh it off.



Mod note: No need to quote the entire post directly above yours... especially when there's an ICA thingie in it.

So what's wrong with a 9?

cease

You must have wrote a positive report as negative reports are refused and you would not have been paid.

Tn shopper:

It was an oil change express lane shop and was on the negative neutral side. Hay wait thats probably why I got the 9 vs 10 it wasn't positive.

Oh, if it wasn't positive you would have received a 5 or less and no pay!

I think it was more neutral as the employee was friendly and did her job. The oil change just took too long vs requirements. I am waiting on some car shops back which I did these last few days. One extremely negative and I will fight for my pay.

LOL, BuffNY! Something I learned from a long-ago lover - if you aren't prepared to hear the answers, don't ask the questions. MSC's and their clients would do well to learn this too!

9 is perfectly fine with them. You'll never know why 9 and not 10. This is an "accept the things you cannot change" moment. Those who can accept capricious scoring and be satisfied with payment thrive with IS. Those who can't grow bitter and post rants on this forum.

8 replies and nobody noticed the fact that the MSC and client are both named in the OP? lol

So, am I getting this right here? Negative points means NO PAY?


What kind of business is this? :O

Not in my experience. I did a shop for them once in which the employee gave FREE items to his girlfriend while I was there. I got a 10 and was told thanks for my honesty and observations.

Because they can. LOL.

Also, last year I completed a very negative car shop and got a 9.


BuffaloNY101 Wrote:
-------------------------------------------------------
> I just received this from our good friends at
> intellishop. I would love to know why I got a 9
> instead of a 10
>
> Your visit of <client>for IntelliShop has been
> reviewed.
>
> Shop Grade: 9
>
> Comments: Thank you for your report. A score of 9
> has been given. Thanks again!
>
> Thanks for using IntelliShop's INSITE system!
>
> Any ideas?

The poor mod is going to be busy removing the client name from the original post and all the quotes



Mod note: Yeah, no kidding. Good grief, people! No need to quote as much as we do, anyway, really. But watch the client-MSC linking, will ya?

Well it's only there 3 times so far.

Any 8 or 9 I have received, has Reviewer Comments in my shop log. Some are boilerplate, some are specific. I haven't shopped with them in about a year, so maybe there has been a change. One comment that I've gotten a few times, makes me chuckle.

"You wrote an excellent report and will be receiving a grade of 9 because we never had to contact you for additional information and there were a few errors to correct.
Thanks again and keep up the great work!"

Hey Guys,

I would like to remind everyone that it is against your ICA to post specific client names in public mystery shopping forums. Please edit your comments that have the client name in them. While we know that it is an honest mistake posting specific client names in the forums, it is illegal because it violates the contracts you signed with us and then we get in trouble with the client because of the contract we sign with them.

As for the comments about us not jumping on this post right away, we do have work throughout the work day and we try not to spend it watching forum posts and comments on this website.

To the OP and the other questions about grading with us, we do pride ourselves on having the "hardest" grading system. If you get a 10 on your report, that is because your report is absolutely *PERFECT* and our editors didn't even have to touch a single thing in the report.

An 8 or 9 with us is considered a very good grade. We try and tell you why, like if we had to contact you for more information or if you had any spelling or grammar errors, or you entered "p.m." when you should have entered "a.m.". Just because you used spell check, you may have used "their" instead of "they're," "red" instead of "read," etc. If we have to make one correction for grammar or spelling, or ten, we only take 1 point away. So as much as we want to be able to tell you that "in this sentence, you said 'to' instead of 'too' and in this paragraph, you put the comma here instead of here..." it just takes too much time and is extremely inefficient in terms of getting our finalized reports to the client, which is the number 1 priority.

I would also like to comment on the stigma that if reports are written negatively, we exclude them. That is not true at all. I would also like to remind you all that as mystery shoppers you are the "eyes and ears" for the client. You are performing a mystery shop, you are not in a focus group. If the shop went badly, we need to know that and the client needs to know that. We need you to tell us that the cashier didn't upsell you, ask for your loyalty card. We need to know that the associate talked down to you or swore in front of you.

However, if all you're doing in the report is bashing the associates and you write about what you think should have happened, then we will ask you to rewrite the report, or we will not use it if you clearly have a personal vendetta against the associates or company and just want to get them in trouble. This does happen and it is our job to protect the associates of the shop from an unfair, biased report.

Just try to be as objective as possible. The way you word your reports can sometimes be everything. Instead of saying, "The floor needed to be mopped and someone needed to take out the trash," say, "the floor was dirty and the trash cans were overflowing."

If you have any questions for me about anything I have mentioned above, please feel free to PM me or email me at sara.petersen@intelli-shop.com.

Thanks for reading and I hope you have a great weekend!

IntelliSara Wrote:
-------------------------------------------------------
> I would also like to comment on the stigma that if
> reports are written negatively, we exclude them.

No, but your clients will do everything they can to get them excluded, or at least one of them will.



Edited 1 time(s). Last edit at 05/30/2014 08:00PM by bgriffin.

Beware of an scheduler at Intelli-shop named Jenna Lemie. Do not work for her.

Why is that?

Because ShpperFun99 said so. Duh!

ShopperFun99 Wrote:
-------------------------------------------------------
> Beware of an scheduler at Intelli-shop named Jenna
> Lemie. Do not work for her.

You also mentioned Jenna in another thread regarding sending scheduler email to spam, remarking about her rudeness.

You obviously have issues with her. Care to share?

IntelliSara: Thanks for your comments. I appreciate it when a rep from an MSC is on the board to express their views. As far as the issue with negative reports: I have written negative reports for Intellishop and always got paid so I know that it is not a general policy to exclude them.

Sara,

Thank you for responding. Everything you said sounds great and it the way it should be.

However, it is my experence with your company that it is not how it actually works.


IntelliSara Wrote:
-------------------------------------------------------
> Hey Guys,
>
> I would like to remind everyone that it is against
> your ICA to post specific client names in public
> mystery shopping forums. Please edit your comments
> that have the client name in them. While we know
> that it is an honest mistake posting specific
> client names in the forums, it is illegal because
> it violates the contracts you signed with us and
> then we get in trouble with the client because of
> the contract we sign with them.
>
> As for the comments about us not jumping on this
> post right away, we do have work throughout the
> work day and we try not to spend it watching forum
> posts and comments on this website.
>
> To the OP and the other questions about grading
> with us, we do pride ourselves on having the
> "hardest" grading system. If you get a 10 on your
> report, that is because your report is absolutely
> *PERFECT* and our editors didn't even have to
> touch a single thing in the report.
>
> An 8 or 9 with us is considered a very good grade.
> We try and tell you why, like if we had to contact
> you for more information or if you had any
> spelling or grammar errors, or you entered "p.m."
> when you should have entered "a.m.". Just because
> you used spell check, you may have used "their"
> instead of "they're," "red" instead of "read,"
> etc. If we have to make one correction for grammar
> or spelling, or ten, we only take 1 point away. So
> as much as we want to be able to tell you that "in
> this sentence, you said 'to' instead of 'too' and
> in this paragraph, you put the comma here instead
> of here..." it just takes too much time and is
> extremely inefficient in terms of getting our
> finalized reports to the client, which is the
> number 1 priority.
>
> I would also like to comment on the stigma that if
> reports are written negatively, we exclude them.
> That is not true at all. I would also like to
> remind you all that as mystery shoppers you are
> the "eyes and ears" for the client. You are
> performing a mystery shop, you are not in a focus
> group. If the shop went badly, we need to know
> that and the client needs to know that. We need
> you to tell us that the cashier didn't upsell you,
> ask for your loyalty card. We need to know that
> the associate talked down to you or swore in front
> of you.
>
> However, if all you're doing in the report is
> bashing the associates and you write about what
> you think should have happened, then we will ask
> you to rewrite the report, or we will not use it
> if you clearly have a personal vendetta against
> the associates or company and just want to get
> them in trouble. This does happen and it is our
> job to protect the associates of the shop from an
> unfair, biased report.
>
> Just try to be as objective as possible. The way
> you word your reports can sometimes be everything.
> Instead of saying, "The floor needed to be mopped
> and someone needed to take out the trash," say,
> "the floor was dirty and the trash cans were
> overflowing."
>
> If you have any questions for me about anything I
> have mentioned above, please feel free to PM me or
> email me at sara.petersen@intelli-shop.com.
>
> Thanks for reading and I hope you have a great
> weekend!

Edited 1 time(s). Last edit at 05/31/2014 01:50PM by TNshopper123.

TNshopper123 Wrote:
-------------------------------------------------------
> My shop was rejected and I
> was told I did not try hard enough to get
> assistance.


My guess is Intellishop is not the one that rejected the report, my guess is the client is the one who rejected it.

While that could make sense I do not think it was the case.

On the same day just a few hours after submitting the shop, I recieved an email from an address called "proofreader" @ intellishop stating that my report was being rejected due to not asking for assistance as per the guidlines.

I responded to the email, with no response back.


I guess I am done talking about it. I was very annoyed as I feel it was unjust. I am a professional, I take pride in my work. Just to reject my shop without even discussing it with me is very rude and shows a complete lack of care about the shoppers who try hard to always provide an accurate report to the MSC. It shows that I am not in any way valued to the MSC.



bgriffin Wrote:
-------------------------------------------------------
> TNshopper123 Wrote:
> --------------------------------------------------
> -----
> > My shop was rejected and I
> > was told I did not try hard enough to get
> > assistance.
>
>
> My guess is Intellishop is not the one that
> rejected the report, my guess is the client is the
> one who rejected it.

Ah. Sounds as if you are correct.

Sara -
1) I'm glad that you addressed the "negative reports get disqualified" sentiment held by many shoppers. I have not found that to be true at all with IS.
2) IS certainly does have one of the toughest grading systems. However, it seems to be subjectively applied by different editors, especially concerning levels of expected detail. Further, it undermines my confidence in the validity of an editor's deduction of points when there are punctuation errors in the editor's comments. Three out of the first forty on my shopper log contained such, and a fourth addressed me by the wrong name.
3) Would it be possible for IS to make the edited report available to the shopper? We have the opportunity to save our work, and if we want to find out where our spelling, grammar, or punctuation was in error, it would be easy to compare our saved work with what was actually sent to the client.
4) Does IS want or not want race or ethnicity to be used in descriptions? An example of a description format on a recent report specifically included race, but when I included it, the editor indicated that it should not be used.
Thanks for contributing to the discussion.

Well in my experience it was the client. I did a series of 10 or so convenience stores while I was in an area for some other shops, mostly as filler because I had to wait an hour between shops. I got high grades for all of them except for 1, which they clamed I was late submitting. I wasn't, the scheduler screwed up the dates, but no big deal. A few weeks later I logged in and one of my shops had been changed to a 1 with comments that the client had reviewed the video and found discrepancies. They found 3. The first was that I stated I was in the store for a number of minutes and they found that I was in the store 2 minutes less. I never stated I was in the store that long. I stated that my evaluation, which also included the evaluation of things outside of the store was that long. The second was that I said an employee passed me on the sales floor and did not ask me if she could help. I was walking towards the restroom, she was walking away from the restroom, we passed, 10' away, maybe 15' away from the restroom, she spoke but did not ask if I needed help. They said I was walking in the restroom and didn't give her a chance. The survey did not ask that question. The survey asked if I passed a salesperson on the sales floor did they ask if I needed help. The third one, which is the only one that may have been accurate, was that I stated neither of the associates at the registers spoke to me when I entered the store. You are not supposed to count off if they are with a customer. One of the cashiers was definitely with a customer, there were 2 people at the counter, I thought they were together, but apparently they were not and the second cashier was helping the second customer. Understandable that I missed it and no reason at all to reject the shop.

Here's the real problem. I walked into the restroom, which had no out of order or wet floor sign, closed the door, and found myself standing in 1/2" of soapy mop water. I almost fell on my ass. I took a photo of the floor and reported it in my shop. The store did not want this on their permanent record and that is 100% the reason my shop was rejected.

I appreciate input from MSC employees. I appreciate it even more without condescension.