I got my payment from the via PayPal a week ago for a shop I did last month or the month before. Then today I come home from another fun day of shopping and check my email, and there is a second identical payment. I logged in and checked to make sure there wasn't another shop I had forgotten about that they were paying me for, but it was in fact a duplicate. I spent almost a half an hour trying to navigate their phone system. No matter what I press, I can't seem to get anyone on the phone. Don't get me wrong, I love that they paid me twice, but I'd rather take care of this the honest way then have problems later. But I can't get ahold of anyone! The only email I have is for the project manager for the shop I did, and I emailed her, but no response. Holy Bat-Crap Batman, I've had to chase down payments a couple of times, but never in my MS career have I been double paid for a shop!
Some times you just have to turn around, give a little smile, toss the match, set the bridge ablaze, and walk away.
Silver Certified on the Carolina Coast. You want fries with that?
Leave the money in your PayPal account for them to reclaim. The email to the project manager should get a response before too long. And yes, it is a better bind to be in than to be unpaid, but letting them know they goofed and offering to have them reclaim the funds is the professional approach to the situation and should serve you well in the long run.
I've been overpaid a couple of times. Sometimes only a few cents; another time by $5.00. In all instances, I was thanked for bringing it to their attention and they told me to keep the money. Again, it was small amounts, not a double payment.
“I'm the one that's got to die when it's time for me to die, so let me live my life the way I want to.”
~ Jimi Hendrix
“The fear of death follows from the fear of life. A man who lives fully is prepared to die at any time.” ~ Mark Twain
“To the well-organized mind, death is but the next great adventure.” ~ J.K. Rowling, Harry Potter and the Sorcerer's Stone