It seems to me that I have to request a new password very frequently on their site. I don't log on all that often but it's not like I let months or years go by either. I seem to be in good standing with them. I wonder if it's possible that their website is set up to force a password change/check at a pre-determined number of days without a login. Any ideas?
This has happened to me before. If you flake or don't complete a shop for them in a while then they will deactivate your account and then you'll have to call to get it reinstated.