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Goodwin & Associates Responsiveness

July 07, 2014 01:01AM
Are these people on vacation or bad about getting back to shoppers? Last week, I've e-mailed two different people and left a voice mail in regards to a shop that I need to reschedule a day before or after the original. Still no response.

In three years I've done over 800 shops and this might be my first flaked shop. I won't feel .1% guilty about it.

Edited 1 time(s). Last edit at 07/07/2014 01:05AM by jrwb6e.
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More Discussions About Goodwin & Associates (All Companies)
July 07, 2014 01:12AM
I have worked with some of the schedulers there and they have all responded on a timely basis when I have had issues or questions.
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July 07, 2014 01:15AM
I usually hear back from them pretty quickly. I haven't tried to contact anyone recently. Many of them might be on vacation due to the long 4th of July weekend. When did you contact them?
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July 07, 2014 01:21AM
AustinMom Wrote:
-------------------------------------------------------
> I usually hear back from them pretty quickly. I
> haven't tried to contact anyone recently. Many of
> them might be on vacation due to the long 4th of
> July weekend. When did you contact them?


E-mail on 6/30, phone call (no answer, voice mail) on 7/2, an e-mail to another employee on 7/3.
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July 07, 2014 01:42AM
That should certainly be enough time to hear back from someone.

I usually communicate with Lori
lkayajanian@goodwin-associates.com

or with Steffanie sgleason@goodwin-associates.com

of course, in your location, the employees may be completely different
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July 07, 2014 02:44AM
AustinMom Wrote:
-------------------------------------------------------
> That should certainly be enough time to hear back
> from someone.
>
> I usually communicate with Lori
> lkayajanian@goodwin-associates.com
>
> or with Steffanie
> sgleason@goodwin-associates.com
>
> of course, in your location, the employees may be
> completely different

Yeah, those are not my schedulers.

Oh well. I'm just going to flake because I shouldn't have to jump through hoops to make a simple schedule change when I gave more than enough notification in advance.
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July 07, 2014 03:35AM
They are also famous for under pricing restaurant shops knowing it full well that reimbursement will not cover.
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July 07, 2014 08:28AM
I've had that experience as well.
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July 07, 2014 11:24AM
I thought Goodwin had the option on their site to reschedule on your own? Maybe not?
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July 07, 2014 11:41PM
They do and I have used that option several times w.o. a problem, but sometimes it won't let you and you need to contact a scheduler and they have to be the one to do it for you.
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July 25, 2014 07:50PM
It depends on how badly they need their shop filled. They've call me on a saturday night to get shops filled but if I email them on a weekday it might be 24 hours before they get back to me. Try not to stress over it, you've done your part and if they don't do theirs then it's not all your fault.
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July 26, 2014 01:23AM
Are they still taking several months to pay and then only when prodded?
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