When I receive an assignment from a MSC, I keep it in a file, so I can get the team member's contact, and don't delete it until I have completed the shop. That way, if I have any questions, I can go directly to them with help.
Yeah, I have some phone numbers for the Georgia office too. I'll shoot 'em your way. Please be kind with these schedulers--the ones I've saved are the ones who have been very good to me.