I saw a job for a well known jewelry brand on the board on Friday due that day. The store had closed 3 hours earlier so I emailed the scheduler asking to do it Tuesday (yesterday) because the store was closed on Monday and it had to be done on a weekday. I received no reply, but got a confirmation email that I was scheduled. Great! I took the required quiz and got my code.
Fast forward to yesterday. I tried to do my report and it wouldn't let me in, stating the date I selected wasn't within the time frame of the shop. That's when I noticed the due date was changed to July 12, not August 12. I emailed the scheduler and moved on.
This morning I woke up to an email from the scheduler telling me it wouldn't let me in because it was "way past due" and next time I need to email her if I can't get it done within 24 hours. She changed the date so I can do the report, but damn. I sent her an email letting her know that I had only accepted the job this past Friday. This is my first job with Bare and will probably be my last, especially if I don't get even a veiled attempt at an apology.
Does it violate any ICA's to ask who mystery shops the schedulers to make sure their customer service skills are up to par?
Seems like the left hand does not know what the right one is doing. I have had issue as well with them. Not my preferred MSC and I will most likely move on and not continue to do more jobs. Especially when you making less than minimum wages. Just not worth my time.
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> Seems like the left hand does not know what the
> right one is doing. I have had issue as well with
> them. Not my preferred MSC and I will most likely
> move on and not continue to do more jobs.
> Especially when you making less than minimum
> wages. Just not worth my time.
I had this impression of them myself at the beginning of the year when I did an office space shop for them. They seemed very disorganized and kept throwing the blame for not being able to answer my questions to their offices in Europe. Huh? I have not done a shop for them since.
I've done a bunch for Bare, and overall, I have had positive experiences. They have some of the most interesting shops around. I had a blast doing the office space one. There was quite a bit of problem with my report due to a completely unforseen issue with the requirements (not on my end), but they doggedly helped me work it out. And they seemed grateful to boot.
Can anyone message me the code for their quiz for the above-mentioned jewelry company? I did the quiz once already and now I'm on vacation with my Android tablet. Its asking me to re-do the quiz (which I can't because you need Flash Player) before I can complete my survey. Argh!
Wow, chigirl777 a little harsh there. I generally don't waste people's time asking such things on message boards unless I am really in a bind (it was the weekend). Thankfully I was able to get in touch with the scheduler, explain my situation and she provided me with the code and I completed my report for them.
> Does it violate any ICA's to ask who mystery shops
> the schedulers to make sure their customer service
> skills are up to par?
Reporting things here helps to remind the editors and schedulers of MSCs how their interactions with mystery shoppers are perceived in the MS community, because many of them read (and some post) here. However - although I agree that schedulers and editors should politely deal with mystery shoppers, we are not their customers and any dealings they have with us are not customer service per se. Their dealings with their clients would be customer service. And - since the MSC is in effect our "customer," our dealings with them would be customer service. Hmmmmm......I wonder if anyone mystery shops us to see if our customer service skills are up to par. It's an interesting question.
Well I signed up for another one because they doubled the fee. I have found writing as much details as possible in the report will make them happy. I also think the schedulers are under a lot of pressure and have deadlines to meet and can't monkey around.
Yes other MSC are much friendlier but oh well. I got over my first rude reply and moved on. I will stick with them for now but also do shops for others.
I am so sorry to hear you had a bad experience with a BARE scheduler! Not what we like to hear at all! Especially as a new shopper, I bet it was quite alarming! Our evaluators work very hard for us and we appreciate our evaluators very much and want them to feel like we do!
Just want to second that Linda Pegram is lovely. My first BARE shop was for her program and when I had a panic attack due to being unable to find the location (it was unmarked and inside a courthouse--WHY), she just rescheduled me and told me to let her know if I had further issues finding it. I apologized probably half a dozen times and she just said that there's a regular shopper who does that location and she should've warned me it was unmarked. Genuinely classy lady. Much kudos.
> since the MSC is
> in effect our "customer," our dealings with them
> would be customer service. Hmmmmm......I wonder
> if anyone mystery shops us to see if our customer
> service skills are up to par.
Yep indeed. I believe we should try to deal with cranky schedulers like customers whom we would still like to return to us for their future business needs. Try compassion, humor, grace, or just focusing on the work you'll secure and paycheck you'll get.