I saw a job for a well known jewelry brand on the board on Friday due that day. The store had closed 3 hours earlier so I emailed the scheduler asking to do it Tuesday (yesterday) because the store was closed on Monday and it had to be done on a weekday. I received no reply, but got a confirmation email that I was scheduled. Great! I took the required quiz and got my code.
Fast forward to yesterday. I tried to do my report and it wouldn't let me in, stating the date I selected wasn't within the time frame of the shop. That's when I noticed the due date was changed to July 12, not August 12. I emailed the scheduler and moved on.
This morning I woke up to an email from the scheduler telling me it wouldn't let me in because it was "way past due" and next time I need to email her if I can't get it done within 24 hours. She changed the date so I can do the report, but damn. I sent her an email letting her know that I had only accepted the job this past Friday. This is my first job with Bare and will probably be my last, especially if I don't get even a veiled attempt at an apology.
Does it violate any ICA's to ask who mystery shops the schedulers to make sure their customer service skills are up to par?