I only did two shops with them. Both were credit union shops. The first one went great, awesome. The second one was the following day and went horrible. The teller failed miserably. I was instructed to not force the discussion. It was to the point where I was literally standing there in a bunch of awkward moments waiting for the teller to do more than hand me brochures. Eventually I left and put everything in my report.
Part of the instructions said the teller was supposed to offer to take me to a desk to sit and discuss the perks of credit union membership. This did not happen. However, the branch challenged my report claiming that I refused to be seated and that I was unprofessional because I brought a soda with me to the shop. I admitted that I had brought my fountain drink with me as I did the shop right after I ate lunch at the Subway next door. I told my scheduler that I accepted that portion and if it made the shop disqualified that I understood. It was the accusation of them offering to seat me that pisses me off. She never offered and I told my scheduler that and told her that I wanted her to review the video and audio of the shop to prove it as I didn't appreciate being called a liar. I emailed her on 6/13/2014 and have not heard back from her, which is very disconcerning. Is this standard for this company?
IN my email to her, I explained that I was not challenging the shop for payment as I should have known better then to bring a soda with me and was willing to chalk it up as a lost. I apologized for it. But I explained that I didn't appreciate my ethics being questioned. She never wrote back.
Needless to say, I have not done another shop for them. Hmmmmm, I should double check that they paid me for the first shop.
Ironically, after the first shop I was so impressed I was planning to go back in and open up an account. After the second one, nevermind.