Automotive Insights Payment Issues

I did a series of shops for Automotive Insights. It was a last minute emergency type situation and I took a day off of my regular job to help them out. We agreed on a $50 per shop rate for five shops. This was the first time I had worked for them.

I just went into my shop log (to try to figure out what their pay cycle is!) and see the pay rate for all five shops has been decreased to $35! I reached out to the person I dealt with at AI and the scheduler I worked with at Summit. Neither has gotten back to me and I am really upset.

Has this happened to anyone before? Are they a bad company that I should have skipped working for?

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I've never had a problem with them. Do you have the $50/shop in writing or was a verbal agreement? If it was verbal, you're likely up the proverbial creek. If it was in writing, you may need to forward that email to jog some memories.

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After reading this I went and checked my page as I did the same shops and sure enough, all 5 shops are now listed at $35 instead of the $50 I agreed to. I still have their emails to me so I have emailed the scheduler as well and will let you know once I have a response.

I just got this message from my scheduler:

"The original fee was $35. When I changed the rate to $50 it changed it on
all shops. So I had to put it back to $35. But the client knows when the
rates were raised and is paying based on those dates. You are fine for your
$50."

I think we're good.

I have never experienced a payment issue with them. The problem may be a lack of communication between the Summit scheduler and AI. I have always worked with them directly.

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I got the exact same response a little while ago! They are probably getting a flurry of inquiries.

I'm glad we're all set!

I wanted to address this situation myself, as I was the scheduler for the shops in question. There was a problem with the session that all of the shops were in. When the fee changed a couple of times throughout the project, all shops were updated to the new fee - not just new shops assigned after the rate was changed.

In order to solve this, I have worked with Automotive Insights. I have provided them the dates that the rate of pay was changed and they have pulled a report to show when shoppers accepted the shops. They are paying all shops based on this criteria, not based on what the rate shows on the log.

I apologize for the confusion. I am here to answer any questions if you want to contact me directly.

Joni@summitscheduling.com

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