I completed drive thru menu audits in August through Insula Research (Now Mystery Researchers owned, I know). I received my payment for these audits on September 15th, but did not receive the reimbursements for my required purchases.
I emailed the company and received responses from Pam Simons, stating that the reimbursement was included in the payment, however, I don't believe they were.
The following is the original email I received from the scheduler Katie Toney (with clients removed, per ICA):
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We are helping Insula Research find shoppers for their fast food pricing audits. You would need to enter your assigned location and take pictures of the menu board; a purchase is also required, for which you will be reimbursed (up to $1). Here are the addresses of the shops:
The shops pay $15 each. If you must travel a long distance, I am willing to bonus you to cover your gas and time spent driving. The shops must be completed and surveys turned in by midnight tomorrow, Tuesday, August 12.
Please reply if you are interested!
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The email said, and correct me if you think I am wrong, that the shops pay $15 each and a purchase is required and will be reimbursed (up to $1). In addition, it said if I must travel a long distance, she would be willing to bonus me for time spent driving and gas.
I received no bonus for driving 70 miles round trip and I received no reimbursement for these shops. I provided receipts for these shops, turned the reports in on time and Mystery Researchers and Pam Simons is refusing to pay me for my reimbursements.
I already plan to not complete any further shops for this cheap mystery shopping company. I just wanted to make the community here aware of exactly how cheap Mystery Researchers is.
Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.
Not scheduling for ANY company.