Albatross Brand Brief?

I've signed up for two shops with these guys and I have completed the required certifications, but I have not yet received the "Brand Brief." Their shop shop instructions state, "Your local coordinator, after approving your visit request, will send you the questionnaire, certification and briefing material." I received the certification, but no briefing material. I can access the survey, but no where can I find purchase or scenario requirements. I'm not comfortable proceeding with the shop as I don't want to have my report rejected for missing any guidelines. I have also emailed my local coordinator.

Does anyone have any experience with them? Any tips on where to find this magical brand brief?

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Albatross is one of my favorites. I have not had this problem with any of the schedulers I work with. Usually, they send all of the documents right away. In my case, the documents are sent with the email that lets me know I have been accepted to do the assignment. You have to get the guidelines, etc. through email - they are not available on the website. If you have a phone number, call him/her every day until you hear back and follow up with an email.

What you get by achieving your goals is not as important as what you become by achieving your goals. -Henry David Thoreau
Real generosity is doing something nice for someone who will never find out. -Frank Clark
I had the same issue. No guidelines anywhere. Just emailed the scheduler and he sent them to me. Is this for a cosmetics store? Feel free to PM.
Where are you guys based? I did 3 assignments for this company in September anx have still not been paid. Email my coordinator every day but he does not reply. I am based in New Zealand.
Canada also. I think my reimbursement came in 1-2 weeks, and my fee came as a separate deposit a week later. It was very fast payment.
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