In case anyone is interested, I had to re-write and resubmit the shop. Jackie from Kern did an excellent job coordinating with me over the weekend to make sure I was able to access the report again to redo, but it was disappointing to have to re-write the report.
Shared Insight claimed to have no record of me completing the report even though as I said, the website confirmed report was completed with no errors the first time I submitted it. But when I went to re-write the report, my photos were already uploaded so there was obviously some record of me having done this shop. I'm not sure what caused this glitch, but I suspect it had something to do with the calender function online. As this shop was a rush job with a bonus, the shop deadline had already passed and I had to select a date in the past as my shop date. My guess is this caused the website to register my shop as being late right from the get-go, even though I was allowed to fill in and submit my report.
Anyway, I received no comments or edits on my completed report so I'm assuming it was a successful report. Of course I've now learned not to assume anything and have taken appropriate screenshots on this second go-round. Also, I got a kick out of their scoring for my report. Even though their website was the source of the problems, I got dinged just enough to return my score back to 0!
10/16/14 Job released -2 -2
10/20/14 Job completed 10 8
10/20/14 Job not filed within 24 hours -8 0
31/10/14 Total points 0