Hello everyone -
I am in a pickle here and do not know what to do or who to call at Maritz. I recently completed a route of gas stations and have been told by the scheduler on the team for this client that Maritz did not receive three reports. Well, I completed the reports and submitted them with the receipts. That said, when I hit the submit button on the last three reports (the ones Maritz claims they did not receive), it took forever for them to go through and I am not exactly sure they indeed went through. On the first of the three, I had to redo the report twice. I finally got it to go through, at least I thought so, and submitted the invoice. I then completed the second and third report. When it was time to submit the receipts for each, their server shut down and I was booted out of the site. Since it was Sunday when I did these reports, I knew there was probably no one at Maritz to answer the phone, so I sent an email through their website. I have not received a reply to my emails. First thing Monday morning, I called Maritz and was told that there was no one on the team available, so I left a message. A couple of days later, I realized that I had not submitted an invoice for the last two reports. That is when I realized that the last two shops had been removed. I called Maritz again and spoke to the scheduler. She told me they had been removed because I had not submitted the reports. I explained the situation to her, told her that I sent emails, that I called on Monday, left a message and had not received a call back. She was no help whatsoever and quite snarky. I offered to send the receipts to her, but she rejected the offer saying it was not necessary at this point. I told her that it was absolutely necessary because it was proof that I did the shops.
She suggested that I speak with a supervisor, so I asked her to please leave a message for a supervisor to call me. I have yet to receive a call back from a supervisor. I also asked to speak to someone in IT - she did not know what "IT" meant. I asked if they had someone or a help desk who oversaw their network department. She told me there was not such person and that a supervisor would be the best person to talk to. Well, if so, why have I not heard from a supervisor?
At this point, I am at a loss as to what to do about this and I am frustrated as h*ll. So much so that I am seriously considering not making myself available to so anymore gas station shops. If I have to deal with this scheduler every time I do these shops, then I will not do them. I can't deal with her anymore. She told me that she returned my call, but I find that hard to believe because there is no such call listed on my cell phone or my home phone. I told her that I can easily see who has called me on my cell phone and my home phone. I asked her which number she called. She told me that she did not remember and went on to say that she makes a lot of calls. I asked her if she left a message. She told me that she did not remember. I asked her for the date of the call back. She told me it was Wednesday. I told her that I have no record of receiving any calls from Maritz on Wednesday. She was adamant that she called me back. I do not believe she did.
Does anyone know the name and phone number of a supervisor at Maritz? I just want to get this cleared up. Someone at Maritz has removed me from self-assigning shops and I am absolutely livid. It seems that they are not interested in resolving this issue. Any suggestions are appreciated. Thank you ...
I am in a pickle here and do not know what to do or who to call at Maritz. I recently completed a route of gas stations and have been told by the scheduler on the team for this client that Maritz did not receive three reports. Well, I completed the reports and submitted them with the receipts. That said, when I hit the submit button on the last three reports (the ones Maritz claims they did not receive), it took forever for them to go through and I am not exactly sure they indeed went through. On the first of the three, I had to redo the report twice. I finally got it to go through, at least I thought so, and submitted the invoice. I then completed the second and third report. When it was time to submit the receipts for each, their server shut down and I was booted out of the site. Since it was Sunday when I did these reports, I knew there was probably no one at Maritz to answer the phone, so I sent an email through their website. I have not received a reply to my emails. First thing Monday morning, I called Maritz and was told that there was no one on the team available, so I left a message. A couple of days later, I realized that I had not submitted an invoice for the last two reports. That is when I realized that the last two shops had been removed. I called Maritz again and spoke to the scheduler. She told me they had been removed because I had not submitted the reports. I explained the situation to her, told her that I sent emails, that I called on Monday, left a message and had not received a call back. She was no help whatsoever and quite snarky. I offered to send the receipts to her, but she rejected the offer saying it was not necessary at this point. I told her that it was absolutely necessary because it was proof that I did the shops.
She suggested that I speak with a supervisor, so I asked her to please leave a message for a supervisor to call me. I have yet to receive a call back from a supervisor. I also asked to speak to someone in IT - she did not know what "IT" meant. I asked if they had someone or a help desk who oversaw their network department. She told me there was not such person and that a supervisor would be the best person to talk to. Well, if so, why have I not heard from a supervisor?
At this point, I am at a loss as to what to do about this and I am frustrated as h*ll. So much so that I am seriously considering not making myself available to so anymore gas station shops. If I have to deal with this scheduler every time I do these shops, then I will not do them. I can't deal with her anymore. She told me that she returned my call, but I find that hard to believe because there is no such call listed on my cell phone or my home phone. I told her that I can easily see who has called me on my cell phone and my home phone. I asked her which number she called. She told me that she did not remember and went on to say that she makes a lot of calls. I asked her if she left a message. She told me that she did not remember. I asked her for the date of the call back. She told me it was Wednesday. I told her that I have no record of receiving any calls from Maritz on Wednesday. She was adamant that she called me back. I do not believe she did.
Does anyone know the name and phone number of a supervisor at Maritz? I just want to get this cleared up. Someone at Maritz has removed me from self-assigning shops and I am absolutely livid. It seems that they are not interested in resolving this issue. Any suggestions are appreciated. Thank you ...
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What you get by achieving your goals is not as important as what you become by achieving your goals. -Henry David Thoreau
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Real generosity is doing something nice for someone who will never find out. -Frank Clark
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What you get by achieving your goals is not as important as what you become by achieving your goals. -Henry David Thoreau
**********************************
Real generosity is doing something nice for someone who will never find out. -Frank Clark
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