dixiewhiskey Wrote:
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> It's really hard to perceive rudeness IMO.
> Sometimes people just say things like it is and
> over the internet it is more difficult to perceive
> tone vs in person or hearing someone's voice. I
> think everyone posted in an appropriate manner in
> this thread. Sometimes people don't like what they
> hear because it is the truth.
Exactly. Mystery shoppers, in general, that easily get offended when reading texts, messages and email need to take a step back. They need keep in mind that mystery shopping isn't some joyride, it is a business. This means to calmly respond at all times and to not let your emotions get the best of you. As independent contractors, we need to have a business mindset, while it is obviously OK to leave a personal touch here and there.
I'm not sure what everyone's professional experiences are, but this was a reality check for me when I jumped into my career; most communications / feedback was through email and I had to learn to not take things personal when I received comments on my work. Other than other indicators such as typing in CAPS, !!!'s or using blatantly obvious language, how do you know when someone's being rude in an email?
If this were spoken over the phone, the OP may have an argument as she could hear the tone from the scheduler. This definitely isn't the case.
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!