Premier Service is at the very, very, very TOP of my list, though lately I have been busy with other MSCs since they have shops mostly on cars and others I choose not to do. Know why?
I was a rookie when they started as MSC and they had shown me respect and recognition. Twice or more, they strongly backed me up when the clients asked them to remove me from their D/Base. To this day I feel a symbiotic relationship with them. They respected me as I do them. I treasure my relationship with them.
From my many years experience as a shopper, I know Premier Service does not sacrifice their shoppers to keep their powerful clients. That was exactly how I felt as a new shopper. They gave me a chance not only to prove the clients wrong but to give credence to my integrity. They believed my reports and ME, based on what they knew of ME, from my records with the company and relationships with their people.
I did not have a backer but myself. Just my lowly records vs their powerful clients who wanted me off their Database because I 'disparaged' their important employees/ managers's customer service acumen or performance through my reports.
I remember every moment of that time and wished I knew about this Forum. There was nobody else to ask advice. It would have been easier to accept to lose a measly $15 (and be done with mshopping) than cope with this nonsense.
I put my husband's condition at the back of my mind and asked my scheduler to please allow me to answer their accusations, point by point. And I did! They later told me that they viewed the statements of the manager to be embellishments. Unbeknown to me, many of those behind the MSC were backing me up, as they knew me. Only afterwards did they let me know and asked to please continue shopping for them. I was even told that the CEO was with them.
Baptism of fire! When it happened again, although in a much milder way, I was more experienced and believed that the most important proof was my integrity and reputation.
Premier Service will always be at the top of my list and it does affect me to hear negative things said about them. The special projects they have really require a lot of hard work, time and determination. They must be accepted with that thought in mind. When they say they give them to the best, believe it! Prompt payment would be no issue at all.
Edited 1 time(s). Last edit at 03/08/2015 12:50PM by risinghorizon.