Incorrect Credit Card Report Forms (Maritz)

Is anyone else having trouble submitting reports for the new Credit Card In Branch only shops? Basically it is the second half of the old Combo shops but if their infinite wisdom, they used the same form as the Combo even though there is no phone call and mailing of materials. I had to call on three different days to try to get the issue resolved. It was clearly an IT issue but they say that they don't have an IT department. Ya right!

I have a lot more to say on the issue but they have already wasted enough of my time. Was just curious if others ran into this situation and what were they told? The schedulers never have a clue. They are not even familiar with the actual reports.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

More Discussions About MaritzCX (All Companies)

More About Reports

Did IT departments exist in 1950?

There are reasons that a body stays in motion
At the moment only demons come to mind

They have an IT department located at the St. Louis office.

Is that in the town of Bedrock?

Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.

Not scheduling for ANY company.

Today it's in Bedlam.

Yes there is a problem with the report, definitely. I didn't call them. I filled out my recent reports in what I thought was the best way and submitted them. That was Monday night, haven't heard anything back. There's a duplicate question that asked twice what scenario you used but the two questions provide different selections for the answers. I answered those two like the first Q referred to the phone call (which we don't have on this report) and the second one as though it applied to the in branch. No recommendations here, just what I did. Good luck to all of us.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.

I called and demanded that they fix the reports immediately or I would cancel my remaining shops with them. Apparently they got the editors involved and the report was fixed within 30 minutes and they called me back to tell me so. I was not about to put fake answers into a report and with the incorrect scenarios, I was not able to submit my report. I just feel like it was not my job or other shoppers' jobs to fix their reports. But I will get my time paid for when they start calling me to take unassigned shops. My bonus requests just went up.

Yes. They were called, "Data Processing".

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230

Well, I don't know about y'all, but I totally believe that Maritz has no IT department.

I would agree with chigirl777, but I would need to reword it:

"Well, I don't know about yinz', but I totally believe that Maritz has no IT department."

Just the Pittsburgh coming out in me.

Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.

Not scheduling for ANY company.

GO STEELERS!!!!!!!!!!!!!!!

I don't know that they officially call it the IT department, but they have a department they refer to as IT. I had an issue with pictures on a report and they had someone from IT call me. I spoke with him on two different calls. He fixed it.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.

Sorry, only registered users may post in this forum.

Click here to login

Incorrect Credit Card Report Forms (Maritz)

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine