@whyuwannaknow wrote:
I figured you all would respond was you did. So here's some juice for you. Instead of admonishing me because you all "know it all", this was an email from the scheduler about the BAR shop:
Event Notes:
You must sit at the BAR TOP for this shop. If you arrive and there are no seats at the bar, please place your order with the bartender. If no seats open up within 15 minutes, you can then sit at a table close to the bar top. Please note this information in your report.
-----MY REPLY TO THE EMAIL FROM THE SCHEDULER WAS THIS:
Hello,
I will plan to go back to this location and take pictures of the table where we sat, which is indeed, adjacent to the bar. Video might be better if the lighting supports that method. Would you happen to have a layout of the pub?
And please, forward a copy of the report I submitted.
Regards
-----OF COURSE I DIDN'T GET A COPY OF MY REPORT
So anyway, as I posted already, we took the waitress up on her offer for a table, WHICH INDEED, was kiddie corner to the bar and I had view of the bartender. Soooooo, now what might you all have to offer as opinions? Oh, let me find the email about the "promised" shop and post it too.
This key information was missing from your original post. So of course when we reply, we'll have to speculate on the guidelines you were given based on our experiences (such as my experience with all bar shops I've done for ACL). The clients I shopped had clear guidelines of "BAR ONLY, OR GET REJECTED." This is obviously not the case for you.
Since your shop was still rejected, I believe you're in the RIGHT. Have you called your scheduler or ACL directly? It's not difficult to get a live person on the phone during business hours. If you haven't done already, take a breather, then compare the Event Notes with the actual Guideline side-by-side.
What exactly was the scheduler's email to you? Personally, you shouldn't've been obligated to even go back to the location to let ACL know where you sat. Since that's probably detailed in your initial report, presenting documentation would've been the next step. You quoted out the Event Notes, but how did that compare with the actual Guideline? If there was a conflict between the two, I'd read thoroughly to make sure there isn't some sort of statement on what supersedes the other (I'd imagine the Event Notes would supersede the Guidelines).
And no, ACL isn't obligated to send you a report you had an opportunity to save when you submitted it. Stupid, I know.
@whyuwannaknow wrote:
Now there you go. "SURELY", I know I can save reports huh? Well, let me burst your bubble on that. I have video of being unable to save the reports using the links on ACL's site. Is there a way to post videos on this forum? An editor tried that same crap you just tried UNTIL I put that video in her email. She had NOT a thing to say after that!
Again, I do not post about what I do not know. Hmph.
FYI, I know you plan to not shop for ACL again, but for other shoppers, I've had trouble saving PDF's of my submitted reports for ACL when I'm on Firefox and Chrome.
So I learned to just type up my report and everything on Chrome first, then log in to the site via Internet Explorer to save the report. Took me a report or two to figure this out.
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!