I've done several for this company and my experience has been each client is very different with respect to report-expectations than another. I mention this because the guidelines don't seem that different. For example, for one client I report as needed, answering all questions and providing a story-like experience. For another client, the editor followed up with me three times about the report. As it turns out, that report was to be much more in a formatted, pre-fabricated manner. I saved that report on my computer, used it as a template for the next report, and they loved me. Go figure, that client likes the robot-narrative report. No wonder they disappeared from my local mall.
I am not a fan of the clients they have in this area and all of my guests have declined future visits. (think: microwaved entrees at 3 star prices) I think I remember them not paying tax or tip or something and that turned me off to future visits as well.
Payment has been on time. The reports I've done have mostly been telephone contact with the scheduler. Be sure and go online to confirm and accept your assignment immediately after your phone call or the assignment will not be there later (no phone calls on that though!)
I think the schedulers also have a script to read in front of them when contacting shoppers. One time the scheduler contacted and asked if I was interested in remaining on their list and being a mystery shopper for their company, with some comment which seemed like she wanted me to accept her offer. I was waiting for two payments from the company so it was not like there was a lapse in accepting assignments.
Evaluating and mailing packages since 1994