Trendsource

First let me say, I feel Trendsource is a good company. Their payments are consistent and the shops are good. That being said, has anyone experienced a problem with their customer service? Overall they are great, but a couple of them are very demeaning. I spoke up about it and was told I had a bad attitude and my profile was changed to a lower level.

This has never happened to me before and I have good relationships with all of the companies I work for. But this situation really made me angry. I was just wondering if anyone else had experienced concerns. By the way, I worked for them for 3 years and never had a problem until I spoke up.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

From my experience, they are a very professional company and their communications are equally professional. I, too, would be very concerned if they told me "I had a bad attitude", accompanied by them downgrading my profile

Since you've worked with them for three years, what caused you to "speak up" now and, most importantly, exactly what words did say when you spoke up?

(heart)

I intend to live forever. So far, so good.


Edited 1 time(s). Last edit at 02/27/2015 09:06PM by stilllearning.
I never had a problem until now. Regarding the words, I inquired as to why Something was being requested that was not required on the report.

I'm just curious as to if anyone else has experienced similar problems.
Sometimes asking "why" can be seen as confrontational. If they asked you for X and X was not mentioned in the instructions or the report (a lot of stuff might be in the report but not in the instructions; we are required to obtain the information needed for the report), either you are able to give them X, in which case you should simply give them X, even if it was not in the instructions, or you are not able to give them X, in which case you should tell them, "The report did not ask for X and I did not get/notice/photograph X because I had no way of knowing you might need it."

But asking them "Why are you asking for X now? It wasn't in the instructions" isn't going to make any friends. Quite likely the reason they are asking for X is because the client requires X and they may have screwed up by not noting X in the instructions. So they're trying to give the client what the client requires, hoping maybe you did get X even though it wasn't asked for originally.

(Or they did ask for X, you overlooked that requirement, in which case you should have apologized and offered to go get X now. In that case it doesn't matter why they need it; you should have gotten it.)

Ours is not to question why, and if that's what you did, that's why they got upset.

Time to build a bigger bridge.
And I'm not saying this was your fault, I'm just saying this may be why they got upset when you demanded the reason for their request.

Time to build a bigger bridge.
I did note you said they were a "good company" and that you had worked with them for three years, so that is why I asked what the issue was and for the words you used. You sound like a reasonable person, so I wanted to try and understand how this relationship could go south so quickly and to determine if there was a way you could mend the damage. Please know I am not, in any way, accusing you of anything; I'm simply trying to help.

(heart)

I intend to live forever. So far, so good.
I work for them sometimes and have only had one issue. They shorted me on a payment. It took a couple days to get someone from accounting to return my call. When they did, they apologize sincerely and even gave me a couple extra bucks in my next check for the trouble. I think they are great!
This past summer I got a $100 bonus for doing a shop out in the boonies (it was where the tiny Indiana high school that won the state). They had it again and I shot a request for $100 and added another boonie location as well. The guy shot back an polite email offfering $10. That was the start of a beautiful relationship.

I get along well with them. I understand their system now. They contact me when a shop drags into the later part of the week. I'll get a good bonus, then turn around and shop that same location early the next week. I help them when I can and usually get first dibs on a bonused shop.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
I've done countless shops for them, and I don't understand them. They want to give me 6$ to go 40 miles, and act like it's a lot. The biggest bonus I've ever gotten from them is $25. And I had to go quite a distance for that. About 80 miles. I thought once I proved myself it would get easier to negotiate with them but it hasn't. I'm at the point now where it's hardly worth the trouble.

I enjoy awkward questions and uncomfortable silences. This gas station pavement is $%^@*#& hot.
They do seem reluctant to give extra pay for mileage unless they really need someone for a particular area. I have not had any trouble with them. They are usually polite when they ask for further details. (I do business inspections with them, mostly.)
This year they start the weekly shop on Saturday or Sunday. Then if no one picks it up they start sending emails out. I generally submit with pads.

I look at these shops as strictly supplementing my grocery income. They can be done quickly in most cases and are not hard to enter.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Sorry, only registered users may post in this forum.

Click here to login