It sounds like you had some kind of misunderstanding and should have let go of this years ago. Why are you letting this situation rent space in your head? Copy what you just wrote, print it out, take a match to it, and let it go.
Sh!t happens to all of us sooner or later. Life isn't fair. People make mistakes. Misunderstandings happen. And ranting about them here years after it happens gives you very little credibility with the forum. You've made three posts here, all of them bashing Intellishop over this ancient incident.
Sorry it happened to you, but get over it for your own sake. It's not healthy to keep dwelling on something unfair that happened to you years ago that you can't do a damn thing about any more.
If you want to learn from others here, stick around, there's a wealth of experience and knowledge here and if you have been shopping for 12 years we can probably learn a thing or two from you. So, welcome to the forum and please let this go.
Time to build a bigger bridge.