in the past, if I tried to reschedule a shop a second time, the system would not allow it. I had to reschedule a shop about a week ago because my car died. I recheduled it for Friday. Now they are saying we are getting 4 inches of snow--and the location where this place is is very hilly with winding roads.
I logged on, expecting the system to argue with me....and having to contact the helpdesk......but it did allow me to reschedule a 2nd time.....had I known you could reschedule more than once now...I would have actually changed it to last Monday, but I didn't want to do that originally because I wasn't sure I would make it on time that day...but it turns out I could have.
Has MF relaxed the policy overall? or maybe it is just for this client? I could see not wanting people to keep post poning a shop, but if someone wants to reschedule it earlier it it better.
Edited 1 time(s). Last edit at 03/18/2015 10:09PM by jmitw.
I had almost the same thing happen to me. I got to the drive-thru, and there were literally no less than 15 vehicles ahead of me. Snow was not the issue. It was 85° and I had a place to be in twenty minutes. I rescheduled for the next day. I ended up going home early for a nap because driving around in the hot sun was making me sleepy. When I woke up I had missed the timeframe. It allowed me to reschedule a second time, which really surprised me.
Edited 1 time(s). Last edit at 03/21/2015 02:48PM by SoCalMama.