Great perspective from AustinMom.
I'll add one thing to this mix. Intellishop is simply known for having harsh editors. Most of us have been stung by them a time or two. So it's not you, it's them. You can't control "them." You can only control not letting "them" get to "you."
It makes them feel like they have earned their keep when they find fault with our reports. They want to prove they are actually looking at them, not rubber stamping them as okay, so they pick until they find something. They're probably expected to find fault with X percent of the reports, or criticized if they give all 10's.
So it is no reflection on you, unless you are consistently getting grades below an 8. Then you might want to have someone you know look at some of your narratives to see if you are doing the things you are being "accused" of. It's hard to critique your own work because your brain knows what you meant and will read what you wrote to be consistent with your intentions.
Nobody but you and them will see your scores. They're not published anywhere. I personally only work for them if the money is worth the potential blow to my ego when I get the score.
Time to build a bigger bridge.