This is a really GREAT company. They just lost the grocery store I used to do for them, but I'm hoping they get more companies. I respect that they expect good work. I'm glad they deactivate shoppers who turn in poor reports and who fail on shops which then have to be rescheduled. This rewards those of us who do better work. They want the very best shoppers working for them. In no way should they be expected to come back and talk to a poor performing shopper before deactivating him, giving him more and more chances to do a decent job.
They are very reasonable and they give good feedback. I got one 8 with them, my first shop. They gave me good feedback and I understood exactly what I needed to say in the reports. I also understood that my spelling and grammar needed to be good and I needed to be careful about using full sentences. After that first report with an 8, my reports are all 10s with a couple of 9s.
Anyone who wants to work for a really great company, sign up with Service Check.