Upset with Service Check

I guess service check must be in the mood to deactivate accounts this week. I have done multiple shops with them with high ratings. They sent me an email at 1 p.m. more than 3 days after a shop asking for the clarifications to be completed by midnight of the same day. Well, it just so happened that I didn't see this email until after the deadline. Xfinity had a service outage and when I look at emails on my phone I only see a few a time. I guess it was buried in my email pile if you will. Well, needless to say at the top of my email pile the next day I received an email saying that my shop was canceled and my account was deactivated. I contacted the operations manager whose attitude was rude to say the least. She said it wasn't her problem when I checked my email and they shouldn't have to ask me for clarification in the first place. When I saw I wasn't getting anywhere with her, I said God bless you and in the middle of my sentence she hung up in my face. Rude, unprofessional and unfair. Service check doesn't have a lot of shopping opportunities and all I can say is apparently they don't have a lot of people skills either. Don't make any mistakes or let your internet go out. Your account will be deactivated and when you attempt to explain they won't care ! No loyalty and no grace !

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yet another new person complaining about a company...funny how it seems like a different company almost every time one of these threads is started
Who's keeping track of the troll list?

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Seriously, nobody cares that you're offended.
I'm sorry this happened to you sweetshelisha. It's very frustrating and I can easily see how an email can be overlooked. Deactivaton seems a little severe given the circumstances. I do very little work for Service Check myself.

I'm not sure why we have to call a new poster who complains about a company a troll. It's entirely possible that the poster has not felt passionate enough about posting until something like this happens to them.
I am new here but I have not bashed any company. I have been too busy reading all these threads. I have read many negative posts bashing companies with no real proof. They do seem like trolls or lonely people with too much time on their hands.
I don't know @jpgilham. Sort of fits the mold with the whole all-caps subject and shoot-and-run style.

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Seriously, nobody cares that you're offended.
How many new trolls have popped up in the past week? I've been on vacay in another country. It was great. Troll-free zone.
Maybe it's time to start requiring approval of new accounts..?

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Seriously, nobody cares that you're offended.
Oh ya, the rum drinks were awesome. And who knew rum-soaked fruit could taste so good and still be considered healthy.
In their eyes, you had 12 hours to respond for clarification. That's about all they give you and they do warn you, that you need to check your emails often after submitting your reports.

I understand you had an internet outage but they likely have heard 100's of reasons why the shopper did not get back to them in time. Unfortunately, they stood by their rules.

Their client does not understand internet outages. The client wants their report asap and the MSC had to re-assign it to another shopper.
Internet outage? Easy fix. Go to Starbauck's or McDonald's or the public library. Anyplace with free wi-fi will do. Where there is a will, there is a way.
Wow. I find what the OP wrote to be interesting. I would be upset if that happened to me. I wonder why all the other posters assume that the shop will be reassigned. Nothing against Service Check per se but surely sometimes a company patches up a shop and gets a freebie. What do you guys think?
I don't think the legitimate companies use a shopper's report without paying for it. There might be a couple of renegades. I try to think the best of the companies we work for, just as I try to think the best of the shoppers who post on our forum. Of course, the posts of some renegade shoppers on our forum reveal downright fraud and it amazes me how brazen they are. If there are fraudulent shoppers, it would make sense that there might be some fraudulent companies, huh? I think the vast majority of shoppers and the vast majority of companies are honest.

And, yes, Sybil, you took the words right out of my mouth - lots of hills and trees and lots of storms here and the internet goes out often. My internet-away-from-home varies between McDonalds, Schlotzsky's, and the public library. Anybody who is mystery shopping needs a contingency plan and needs to be able to respond quickly if necessary after completing a report for a MSC.
@Sybil2 wrote:

Internet outage? Easy fix. Go to Starbauck's or McDonald's or the public library. Anyplace with free wi-fi will do. Where there is a will, there is a way.

I was going to add that for the OP. I have had to go to MC'D's in a crunch. It was nice! I hooked up my scanner, scanned receipts, did the entire right there in the McD's. Gotta love it! smiling smiley
Guys, let's be realistic. Just how many times a day for how many days are you going somewhere to check your email? On Friday around 5:15 pm I got an email asking for an additional photo nine days after a shop. So nine days later and after 5 pm on a Friday I'm being told to upload a new photo by midnight or else. I was able to respond from my phone but was not able to upload a photo to their site. I considered them lucky to get the email with the attachment. If that had been unacceptable I would have deactivated them long before they could have deactivated me. We are not paid enough to work 24/7.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
not everybody is a troll.....and since I see another post from another poster regarding this company and similar circumstances I believe the OP
@LisaSTL wrote:

Guys, let's be realistic. Just how many times a day for how many days are you going somewhere to check your email? On Friday around 5:15 pm I got an email asking for an additional photo nine days after a shop. So nine days later and after 5 pm on a Friday I'm being told to upload a new photo by midnight or else. I was able to respond from my phone but was not able to upload a photo to their site. I considered them lucky to get the email with the attachment. If that had been unacceptable I would have deactivated them long before they could have deactivated me. We are not paid enough to work 24/7.

I get my emails forwarded to my phone and have the option to either respond or not. I don't have to continually monitor my home computer/laptop/tablet, etc. Doesn't that solve the problem?
Not really. It doesn't matter whether we are monitoring our email on our phone, tablet or laptop. My issues were, 1. the email was sent after business hours with a midnight deadline, 2. it was Friday night, 3. the shop was completed by the due date if not before, 4. the shop was submitted within hours of being performed, 5. the shop sat in editing for nine days. If it takes you nine days to edit a shop, giving me less than 9 hours to submit a photograph that was not specifically requested as part of the shop is bad form. The photo was supposed to be of a specific type of document which was not actually available at the location. So technically this was something additional IMO.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@LisaSTL wrote:

Not really. It doesn't matter whether we are monitoring our email on our phone, tablet or laptop. My issues were, 1. the email was sent after business hours with a midnight deadline, 2. it was Friday night, 3. the shop was completed by the due date if not before, 4. the shop was submitted within hours of being performed, 5. the shop sat in editing for nine days. If it takes you nine days to edit a shop, giving me less than 9 hours to submit a photograph that was not specifically requested as part of the shop is bad form. The photo was supposed to be of a specific type of document which was not actually available at the location. So technically this was something additional IMO.

1) The MSC and/or editor could be in another time zone or even another country.
2) Many businesses are operating on Friday nights. Not everyone closes at 5 PM and attends Happy Hour. Happy Hour is actually illegal in Massachusetts.
3) This is a good thing.
4) This was another good thing.
5) I agree with you. Nine days is way too long for a report to be edited.

I don't understand how they can hold it against you for not submitting a photo of a document that was not available at that location. What did you end up sending them a photo of? Just curious.
@nanabelle wrote:

not everybody is a troll.....and since I see another post from another poster regarding this company and similar circumstances I believe the OP

Who said anything about a troll? I see helpful hints on where to find free wi-fi when you are having internet problems at home.
I sent them a photo of another document, it just wasn't the specific one requested originally. This editor is in the U.S. and I believe in the eastern time zone which means I had less time to submit. My comments had nothing to do with happy hour so that was irrelevant. It had to do with a shopper being on call 24/7 and the strong possibility a shopper might not be available on a weekend evening.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@LisaSTL wrote:

I sent them a photo of another document, it just wasn't the specific one requested originally. This editor is in the U.S. and I believe in the eastern time zone which means I had less time to submit. My comments had nothing to do with happy hour so that was irrelevant. It had to do with a shopper being on call 24/7 and the strong possibility a shopper might not be available on a weekend evening.

Definitely agree that requests for additional/further documentation on a 24/7 requirement is unrealistic and in many cases impossible to comply with. I feel that sometimes schedulers/editors find themselves under pressure to get things cleaned up because of their own deadline(s) and they then put the pressure on us to help "bail them out". This sometimes comes under the dreaded and too-often begging of "plz, plz help us out" scenarios.
I do not do MSCing 24/7. I just don't. Nor will I. The requests to respond instantly come out of nowhere. I schedule my time carefully. For instance, I don't schedule a shop for at least 24 hours before I am going on vacation to allow time for questions. There are some Muslims who do not work on Friday. There are some Jews who do not work on Saturday. There are some Christians who do not work on Sunday. But there are MSCs which feel that asking for a clarification at 5 PM PDT on a Friday and demanding a response by Midnight PDT the same day when the shopper is on the East Coast is completely reasonable. It seems that some shopers who have posted here find that to be a completely reasonable request also.

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
@myst4au wrote:

I do not do MSCing 24/7. I just don't. Nor will I. The requests to respond instantly come out of nowhere. I schedule my time carefully. For instance, I don't schedule a shop for at least 24 hours before I am going on vacation to allow time for questions. There are some Muslims who do not work on Friday. There are some Jews who do not work on Saturday. There are some Christians who do not work on Sunday. But there are MSCs which feel that asking for a clarification at 5 PM PDT on a Friday and demanding a response by Midnight PDT the same day when the shopper is on the East Coast is completely reasonable. It seems that some shopers who have posted here find that to be a completely reasonable request also.

Ummm...."Jews"???? Seriously?
Look it up. It is a plural noun. Just like Christians is a plural noun. Just like Muslims is a plural noun. I should and do know.

Would you prefer, "people who are Christians, people who are Muslims, people who are Hindus, people who are Jewish, people who are Seventh Day Adventists, people who are Mormons, people who are Lutherans, people who are ?" Perhaps the issue you have is that while Jewish refers to Jews, Christian is both an adjective and a noun? The same is true with Hindu. Of course, there is also Judaism, Christianity, Hinduism, Mormanism, etc.

Here is a sentence abstracted from the World Jewish Congress website: "Jews in Nazi Germany were persecuted and stripped of their rights, and a growing wave of anti-Semitism was hitting Jews across Europe." [www.worldjewishcongress.org]

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
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