Upset with Service Check
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@nanabelle wrote:
not everybody is a troll.....and since I see another post from another poster regarding this company and similar circumstances I believe the OP
Add me. They deactivated me for a similar situation - shop was completed and it was several days after report was completed and the email went to Spam. I check Spam every other day, except for after a report is filed, when it is then checked far more often. So deactivation email also went to Spam (even though none of theirs had before) and I found out too late. Service Check does not allow any margin for error. I was bummed because they had some shops I liked, but at the same time I hadn't done tons for them so I had no reason to feel scorned, like I would have if I'd been shopping for them for years and had a pile of 10s.
(Hey. Look. It's my 100th post
)Where are we going... and why are we in a hand basket?
If I wanted the information from the shopper, I'd call them. Just sayin'
I've been doing mystery shopping with Service Check now for a few months and I've also come to realize they are rude and unprofessional. Not only rude and unprofessional but nit picky. I've found that they sometimes don't even know exactly what the questions are in their own surveys! I've gotten feedback where they've asked me to clarify answers in my narrative, and the proofreader quoted questions incorrectly from their own survey! When you try to point out their mistakes, they treat you like you're crazy. Then sometimes, their feedback is just condescending. I'm really disappointed with this company. I feel like their proofreaders are simply on power trips sometimes. I will no longer be doing shops with this company; they really don't have many to offer anyways, so it's not like it's a great loss. If you have other mystery shopping opportunities, don't even waste your time with Service Check. Definitely not worth the hassle.
I have started checking the website instead of checking my email. If they need corrections to be made they will be there too.
****************
Motivation increases when we assume large responsibilities with a short deadline.
Motivation increases when we assume large responsibilities with a short deadline.
I had the same experience two or three years ago with someone who I suspect was the same person who you spoke with because she hung up on me as well. I was asked for clarification more than 5-6 days after I submitted the shop and I was on vacation by then. I checked my e-mail one morning and saw that they needed clarification. I called to apologize and say that I was going to be submitting it right then and there, since they'd been trying to contact me for two days. The person who I spoke with was VERY rude and when I apologized again, stating that I'd have it submitted within ten minutes, she simply said "you do that" and hung up. This person still works there so I'm 100% positive that you spoke to her as well.
I've shopped for them for years. Most of the time, things go smoothly. On the other hand, I've definitely had to deal with rude, unfriendly or unprofessional people at Service Check.
@Sybil2 wrote:
Thanks for excluding the Atheists in your religious dialogue.
As an atheist, my religion prevents me from working on the sixth Tuesday of every other month.
I don't get how a MSC can stipulate that we turn in our report within x number of hours after a shop is performed, but then not have some reasonable timeframe to go through QC, editing, etc on their end! If I have 12 hours to do a report, they should have a 24 hour window in which to do everything on their end and request additional info if necessary.
Nine days after a report was filed is incredible to me and a bit of hypocrisy on the part of the MSC in general. Respect and courtesy are a two-way street in my book. That just begs the question of why do I have to submit within 12 hours if it's just going to sit in someone's inbox on your end for 9 days? Must not have been that important of a deadline...
Edited 1 time(s). Last edit at 05/27/2015 11:47PM by msimon-2000.
Nine days after a report was filed is incredible to me and a bit of hypocrisy on the part of the MSC in general. Respect and courtesy are a two-way street in my book. That just begs the question of why do I have to submit within 12 hours if it's just going to sit in someone's inbox on your end for 9 days? Must not have been that important of a deadline...
"We're just two lost souls swimming in a fish bowl -- year after year..."
Edited 1 time(s). Last edit at 05/27/2015 11:47PM by msimon-2000.
I've posted here before that they've deducted a point for a late report, but took a week to get to it.@msimon-2000 wrote:
I don't get how a MSC can stipulate that we turn in our report within x number of hours after a shop is performed, but then not have some reasonable timeframe to go through QC, editing, etc on their end! If I have 12 hours to do a report, they should have a 24 hour window in which to do everything on their end and request additional info if necessary.
Nine days after a report was filed is incredible to me and a bit of hypocrisy on the part of the MSC in general. Respect and courtesy are a two-way street in my book. That just begs the question of why do I have to submit within 12 hours if it's just going to sit in someone's inbox on your end for 9 days? Must not have been that important of a deadline...
Sorry you had this experience. Service Check is one of the first MSC I worked for. Luckily, I've never had any problems with them.
With a different MSC, I was asked for clarification 13 days after a report was submitted. At the time, I was out of town celebrating my birthday. I was surprised to receive an email asking for an immediate reply that day. I don't use a smartphone and just happened to take a few minutes to check my email at the hotel. So fortunately I was able to response in time to avoid issues with the company. But it is totally unreasonable to expect us to be available to answer questions 13 days later (or even 4, 5, or 6 days later). I often stay up late to meet reporting deadlines of 12 hours or less and then to have the report not processed for days is just so frustrating.
My account was deactivated my this company. I did a Movie Theater shop a while back the week of Thanksgiving. Over a week after I submitted the report, they emailed me for revisions, I was travelling for work and by the time I saw the note, I saw another saying the shop had been cancelled.
They said they were backed up from the Thanksgiving holiday. Funny about the one-sided approach...they got a week to review, I didn't even get a day.
They said they were backed up from the Thanksgiving holiday. Funny about the one-sided approach...they got a week to review, I didn't even get a day.
@bptexan wrote:
My account was deactivated my this company. I did a Movie Theater shop a while back the week of Thanksgiving. Over a week after I submitted the report, they emailed me for revisions, I was travelling for work and by the time I saw the note, I saw another saying the shop had been cancelled.
They said they were backed up from the Thanksgiving holiday. Funny about the one-sided approach...they got a week to review, I didn't even get a day.
Are you talking about Service CHECK? I know that Service SLEUTH has movie theater checks but I have never seen one for Service Check. Maybe the movie checks are in Texas but not everywhere? bptexan, are you sure your shop was with Service Check?
DON'T SHOP FOR THEM. They will do anything they can to not pay. Give you three hours to make a fix, I enter it a half hour before due and they still cancelled it. Questions are so specific you would need a tape recorder during your shop to do it per their requirements.
@melanielynnttocs wrote:
DON'T SHOP FOR THEM.They will do anything they can to not pay.
Apparently, you had an unsuccessful shop and were not paid. Would you care to share the details so some of the experienced shoppers here can help you assess what you did wrong?
I've worked with them since 2009 and and have NEVER not been paid, even when I have written very negative reports about client locations, so I feel pretty confident in saying they are a GREAT company to shop for. They have ALWAYS paid me. Better luck with other companies.
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