I too would like to know why this new editor or scheduler dinged you.
I have had a really positive experience working with Carol Vernon. She will always answer her phone or call me back within the hour during business hours. She always gives me 10's and a "Thanks <Name>!" or a smiley face for the comment.
I almost got a 1099 in a few weeks working on a project with her that was very easy to report, once I knew exactly what they were looking for. Always had great communication with them. This MSC has always treated me great.
No. I've got 10's with the exception of once where I got a 9 for forgetting to hit submit (shop was late for some hours when they brought it to my attention).
I second the post about Carol. She is responsive and courteous.
Perhaps you could try to ask where you went wrong from their perspective? I think they are a great MSC and not many pay within 2 weeks of a shop. Definitely worth working for if you can get along with them.
Silver Certified ~ Shopping all of Toronto and beyond