No. I've got 10's with the exception of once where I got a 9 for forgetting to hit submit (shop was late for some hours when they brought it to my attention).
I second the post about Carol. She is responsive and courteous.
Perhaps you could try to ask where you went wrong from their perspective? I think they are a great MSC and not many pay within 2 weeks of a shop. Definitely worth working for if you can get along with them.
Silver Certified ~ Shopping all of Toronto and beyond