I performed a parking mystery shop for Ritter Associates in Hawaii. I was offered Saturday, May 23 as a valid shop date. I performed the shop. When I arrived, the valet parking was closed, with a sign showing Monday to Friday hours only. There is a procedure for shops where the location is closed. It is to take a picture of the sign showing the hours of operation. I submitted the photo to Ritter. When I submitted the shop, this is the reply I received:
With the photo you have attached it shows this location hours of Monday-Friday. Since you went on Saturday and the location was closed this shop is not acceptable.
If a location has weekend hours it would be listed in the shop instructions.
Fortunately, I did not spend any money for this shop. There is no paid parking at this location other than the valet service.
They have made errors in shop instructions for years. I will not shop for Ritter again.
I did a hotel valet parking shop for Ritter, same scheduler. When I got there, the doorman told me the lot was full, and they could not park my car. It was out of my way, and I only took the shop because it was bonused, last day of month. Of course, there was no sign to take a picture of; they would still valet hotel guests. I received no payment as well, since I had no picture to submit. First and last shop for them.
Thanks to all the forum members!