I don't see any topics covering GFK in the UK- I work for GFK in London on transport surveys and have been doing so for 8 years. The first 6 years they were great but their support structure has recently deteriorated quite alarmingly. We used to get more personalised calls about taking on more work, now it's been converted into sending us tons of emails. We used to get paper itineraries ( which were easy on the eye ) and now there is intense pressure to read all work on email and these are quite hard to proofread. Everything is rapidly becoming more automated with us having to fill out time-consuming Payclaims on email instead of simply sticking a receipt and paper payclaim in the post ( which took about 10 seconds ) They also go through different admin staff quite regularly ( the implication seems to be that they are possibly interns or short-term job experience people ) which leads to lack of continuity. They give us handheld PDAs to collect the data whilst travelling but many of these break down and are replaced by models which themselves don't have a long shelf life. GFK have taken on more transport surveys but still have the same number of people to do the work. They have also reduced the fee for quarterly briefing sessions. They also used to have a flexible policy about how much work an assessor should take on- even though on the surface they still preach this, I recently had some quite unpleasant pressure to take on more work - and I already spend about 60 hours a week working on their surveys ! I have also noticed that they have become much slower in processing payment, no doubt because this new "email nation" they have built has resulted in their admin staff being flooded by emails from assessors both replying to allocation emails as well as submitting Payclaims by email. In essence the "human touch" I found with GFK some years ago has been eroded. I could go on, but I think you get the gist. Anyone else in the UK work for GFK and experience similar problems? Any useful advice on this predicament?