After I did a shop at a location for this client that is located in a tourist mall food court, I saw that the cost of my burger, small fries and reg. drink was $2 over the $11 reimbursement.
I was already in a foul mood as I drove around for almost 30 minutes looking for a parking space. I mean ANY parking space. I then walked for two blocks in the hot sun to the mall and another block to the food court. Then the Florida weather changed while I was eating and I got rained on and fully soaked on the way back to my car. I was not in a good mood and have never shopped that location again.
Schedulers would call me and ask me to shop that location and I brought up the food cost as part of my objection and was told to send an email to the help desk and advise them. So I reluctantly sent off a short polite email to the help desk advising them of the fact that the prices were higher than reimbursement. I received the following reply:
@ wrote:
We will be sure to forward your comments on to management for their review. Shopper feedback is very important.
Please keep in mind however, that not every shop will cover the entire cost of the purchases; the reimbursement is akin to a discount for the food that you are receiving.
It's possible that I may have helped get this shop reimbursement fee raised.
Then again, they already knew this as they look at every metric and my email had nothing to do with it.