1. Forums
  2. Mystery Shopping Company Discussion

Service Check

July 25, 2015 05:19PM
Pay issue with Service Check... I completed a shop for them in March of this year. I just started shopping that same month, so it was all very new for me. I registered with Service Check under a Yahoo email, but my PP address was Gmail, so I did not receive my payment. After inquiring back in May, I realized my error. I immediately changed my email address with the MSC and contacted them, to which they implied the issue will get fixed. I have emailed them several times and left voice messages without resolution. Does anyone have any suggestions?
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More Discussions About Service Check (All Companies)
July 25, 2015 05:34PM
OK, so you did not receive payment because your e-mail address and your PayPal address did not match. You did not realize it until they had already either paid or tried to pay you. This means someone will need to back out of their system any incorrect data you provided and negate whatever payment they made. Once that is done, they will need to be sure your correct data is entered before they can pay you. It sounds like there will be several actions required on their part to correct your error. It sounds like a PITA and it appears that might be the reason it has not been promptly done.

I would suggest contacting Karin Williams. She is the Operations Manager and has been a real resource for me and she's very nice. If she is the wrong person, she can tell you who to contact, but I am betting she can help you. Her # at Service Check is 877-388-0216 x 700. Her e-mail is Karin@servicecheck.com
Reply
July 25, 2015 08:01PM
Thank you so much! BTW, what is a PITA?
Reply
July 25, 2015 08:13PM
pain in the A$$.....I'm sure because there are so many steps to fix, it has been dropped
Reply
July 25, 2015 09:36PM
The MSC will probably be charged an extra fee by PayPal because of the mistake.
Reply
July 25, 2015 09:40PM
It's also possible to add a second verified email to your PayPal account. So both would work. Then if you typically sign up for MSCs with your yahoo account, you will be okay.
Reply
July 26, 2015 02:40AM
It does not matter if your paypal email address is different from your communication email address with any MSC. It matters that you put a valid paypal email address in your profile under your payment method, if paypal is your choice of payment.
Reply
July 26, 2015 03:19AM
@purpleicee wrote:

It does not matter if your paypal email address is different from your communication email address with any MSC. It matters that you put a valid paypal email address in your profile under your payment method, if paypal is your choice of payment.

I believe some MSCs don't allow the option of entering a separate PayPal address... they require that your main email address used to communicate with you be your PayPal address. I know this because when I decided to jump from browsing for jobs to taking jobs with a couple of companies, I had to change my email address on file with them to my PayPal address.

Shopper in California's Bay Area
Reply
July 26, 2015 11:35AM
CaliGirl is correct. It may matter, depending on the company. Many companies, including Service Check, have this in the profile a new shopper builds, immediately above the e-mail address you enter for your PayPal payment:

*****Payment Method *
Important: Your PayPal email MUST match the email for this account in order for you to receive payments correctly.*****

Many companies require that the e-mail you register with and your PayPal account must match.
Reply
July 26, 2015 12:54PM
My primary PayPal and primary shopping email addresses do not match. But as I mentioned above, you can add a second emal address to PayPal and once verified, it will allow you to accept payments via that email address as well. You will still login to PayPal with your primary PayPal address.
Reply
July 28, 2015 05:33AM
Thank you for the correction CaliGirl. Service Check may have changed to include that detail. I never changed mine with them and have two different emails with their service and others, too, for paypal, without adding a second email to my paypal. So, it may be a new requirement for that MSC. So far, my payments are still forthcoming without a problem.
Reply
August 12, 2015 08:34PM
DON'T SHOP FOR THEM. They will do anything they can to not pay. Give you three hours to make a fix, I enter it a half hour before due and they still cancelled it. Questions are so specific you would need a tape recorder during your shop to do it per their requirements.
Reply
August 12, 2015 11:42PM
@melanielynnttocs wrote:

DON'T SHOP FOR THEM. They will do anything they can to not pay. Give you three hours to make a fix, I enter it a half hour before due and they still cancelled it. Questions are so specific you would need a tape recorder during your shop to do it per their requirements.

Oh, Wow! Deja vu. You cut and pasted the same message in another thread. Sorry that you were unsuccessful, but that's not a reason why anyone else should not shop for them. They have ALWAYS paid me. Of course, I have done my shops correctly. If you share details about your failure, some of the experienced shoppers here could probably help you figure out what you did wrong. I have learned a lot from the great shoppers on the forum, and you could probably benefit, too.
Reply
August 13, 2015 01:25AM
I'm fairly certain I've gotten a shop returned once. I don't remember such a short turnaround time as three hours.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Reply
August 14, 2015 11:53PM
The only time I had a deadline so close with them was due to my own fault. I had not turned a shop in on time and they gave me an extra day and I still had an issue due to electricity knocked out and my devices were no longer charged. I received a call about getting the report done by 5:00 p.m. They were more than reasonable with me.
Reply
August 16, 2015 04:43AM
I have only had one company try to play the reply within 12 hour trick and drop the email on a Friday night at 6:00 PM with a ridiculous question that was answered in the report. I attached my unaltered .pdf of my report and cut and pasted the original reply in the body of the email. I then tried calling them at 9:00 AM when they should have been open the next day and a few more times and nobody would answer the phone.

I'm not mentioning company names, because you never know what company will pick up a client you really want to shop. I caught it only because I woke up at 5:00 am and read my email and I answered the emails with a 30 minutes to spare. This was duplicated for all three shops with asked questions that were well answered. They no longer show me any jobs, as they know I am not an easy mark.

I have not worked for them again, and they did pay me, only because I caught them in time. I had to reply to all three emails and attach my .pdf and cut and paste the same answer on each.

They no longer show me that assignment, as they know they can't trick me into not getting paid. It is a small MSC and I still did not deactivate, but I removed the bookmark from my browser.

Take that!

This is the proper way to handle a MSC that is trying to weasel out. Just put them on ignore.

Edited 1 time(s). Last edit at 08/16/2015 04:44AM by scanman1.
Reply
Sorry, only registered users may post in this forum.

Click here to login